Senior Manager Sales Planning & Support

PTCL.Official; Karachi Division; Hybrid; PKR 2,000,000 - 5,000,000; Full time

Benefits offered by this job

6-month maternity leave

30-day paternity leave

Hybrid work model

Job summary

PTCL is seeking a Senior Manager of Sales Channel Support to provide operational guidance, monitor market trends, and drive competitive, efficient sales processes across multiple regions.

The role emphasizes overseeing end-to-end order processing, KYC, feasibility checks, and ensuring quality standards while partnering with cross-functional teams to boost sales performance.

Qualifications

• 4-year Bachelor’s degree in Business Administration, Marketing, or a related field; Master’s degree preferred.
• 5–7 years of experience in sales support, sales operations, or related field, preferably telecom.

Responsibilities

• Provide operational support to sales channels and resolve issues to hit targets.
• Oversee end-to-end sales order processing, KYC, feasibility checks, and verification.
• Track sales KPIs, analyze channel performance, and deliver dashboards and insights.
• Collaborate cross-functionally with sales, marketing, finance, operations and BD to ensure seamless execution.

Skills

Business Analysis

Telecom Management

Education

Bachelor's degree in Business Administration or Marketing

Master’s degree preferred

Tools

Power BI

CRM Platform

Resource Management tools

Job description

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability

PTCL Vision & Values

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL

Be responsible for providing operational and strategic support to the sales channels by reviewing market trends and ensuring that the company remains competitive within the industry.

This role involves overseeing key sales processes, including Sale Order Processing, KYC & Feasibility, Quality of Sales, and Channel Monitoring & Efficiency.

The Senior Manager will collaborate with cross-functional teams to enhance sales performance and ensure the seamless execution of sales activities across multiple regions.

HOW CAN YOU EXPRESS YOUR TALENT

• Sales Channel Support: Provide operational support to sales channels by ensuring teams have the required tools, resources, and information. Coordinate with regional sales teams to resolve operational issues and support the achievement of sales targets.
• Market Trend Analysis: Monitor market trends, competitor activities, and customer behavior to identify opportunities and risks. Prepare market insights and recommend strategies to improve competitiveness and sales performance
• Sales Process Management: Oversee end-to-end sales order processing, including KYC, feasibility checks, and sales verification. Ensure compliance with company policies, SOPs, and quality standards while supporting customer satisfaction.
• Performance Tracking & Reporting: Track sales KPIs, analyze channel performance, and prepare regular reports and dashboards. Provide actionable insights and recommendations to improve sales efficiency and decision-making.
• Cross-Functional Coordination: Collaborate with sales, marketing, finance, operations, and business development teams to ensure seamless sales execution. Act as the liaison between departments to resolve issues and support business objectives.
• Process Improvement & Operational Excellence: Identify opportunities to improve sales processes and operational efficiency. Implement best practices and technology-driven solutions to enhance productivity, customer experience, and overall sales support.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification:

• 4-year Bachelor’s degree in Business Administration, Marketing, or a related field. A Master’s degree is preferred.
• 5-7 years of experience in sales support, sales operations, or a related field, preferably in the telecom industry.
• Industry & Market Trends: Advanced knowledge of market dynamics, competitive landscape, emerging technologies, and growth opportunities.
• Resource Management tools
• Power BI
• Business Analysis
• Telecom Management
• CRM Platform

PTCL family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.