Manager Patient Experience

Buch International; Multan; On-site; PKR 1,200,000 - 2,100,000; Full time

Job summary

Buch International Hospital in Multan, Pakistan is seeking a Manager – Patient Experience to elevate care delivery and patient satisfaction. The role focuses on the ER, ensuring timely services and seamless coordination across departments.

The ideal candidate holds an MBA in Healthcare Management (MBBS preferred) and has at least five years of experience in patient experience or hospital administration within a tertiary care setting.

Qualifications

• MBA in Healthcare Management or equivalent required.
• MBBS or equivalent qualification preferred.
• Minimum 5 years of relevant experience in patient experience or hospital management.

Responsibilities

• Oversee and enhance the patient experience, with a focus on the Emergency Room (ER).
• Ensure timely service delivery and high patient satisfaction.
• Monitor patient flow and address concerns from patients and attendants.
• Coordinate with clinical and non-clinical teams to resolve service issues.
• Develop and implement strategies to improve patient care experiences in high-pressure situations.

Skills

Patient experience

Hospital administration

Healthcare management

Education

MBA in Healthcare Management

MBBS (preferred)

Job description

Multan, Pakistan Full-time Buch International Hospital

Company Description

Buch International Hospital, established as a 250-bedded state-of-the-art facility, is a multidisciplinary institute providing comprehensive medical and surgical care under one roof. With a singular focus on providing high-quality and most compassionate care to each and every patient, we have fostered a culture of innovation and sustainability. BIH is committed to providing timely and evidence-based care without compromising on quality and achieving standards of excellence in all aspects of patient care. To remain at the forefront of medicine, our patient care is an amalgamation of innovative techniques and state-of-the-art medical care. Patient-centeredness, safety, efficiency, quality, and equity — are at the heart of all our operations. We are changing the culture of healthcare practices in Southern Punjab based on our patient-centric approach and work ethos: Patient First!. We as a team, from CEO to housekeeper, focus on creating positive patient journey experiences where the patient feels safe & experiences excellent services. At BIH everyone is a “Care Provider”. With great care and compassion, we have designed & mapped our patient journey experiences to identify and build upon all patient touchpoints during each stage of interaction to augment both patient engagement and satisfaction

Job Description

The Manager – Patient Experience will be responsible for overseeing and enhancing the overall patient experience, particularly in the Emergency Room (ER), by ensuring timely service delivery, patient satisfaction, and effective complaint management. The role involves monitoring patient flow, addressing patient and attendants' concerns, coordinating with clinical and non-clinical teams, resolving service-related issues, and implementing strategies to improve patient care experience, especially in high-pressure emergency situations. The ideal candidate should hold a Master’s degree in Business Administration (MBA), Healthcare Management, or a related field, with an MBBS or equivalent qualification preferred, and have a minimum of 5 years of relevant experience in patient experience, hospital administration, or healthcare management, preferably in a tertiary care hospital with strong exposure to ER operations.

Qualifications

Master’s degree in Business Administration (MBA), Healthcare Management or a related field. Candidates with an MBBS or equivalent qualification will be preferred.

Additional Information

Experience : Minimum 5 years of relevant experience in patient experience, hospital administration, or healthcare management, preferably in a tertiary care hospital.