ER Patient Experience Manager

Buch International Hospital; Multan; Presencial; PKR 1.200.000 - 2.100.000; Jornada completa

Descripción de la vacante

Buch International Hospital in Multan, Pakistan is seeking a Manager – Patient Experience to elevate care delivery and patient satisfaction. The role focuses on the ER, ensuring timely services and seamless coordination across departments.

The ideal candidate holds an MBA in Healthcare Management (MBBS preferred) and has at least five years of experience in patient experience or hospital administration within a tertiary care setting.

Formación

• MBA in Healthcare Management or equivalent required.
• MBBS or equivalent qualification preferred.
• Minimum 5 years of relevant experience in patient experience or hospital management.

Responsabilidades

• Oversee and enhance the patient experience, with a focus on the Emergency Room (ER).
• Ensure timely service delivery and high patient satisfaction.
• Monitor patient flow and address concerns from patients and attendants.
• Coordinate with clinical and non-clinical teams to resolve service issues.
• Develop and implement strategies to improve patient care experiences in high-pressure situations.

Conocimientos

Patient experience

Hospital administration

Healthcare management

Educación

MBA in Healthcare Management

MBBS (preferred)

Descripción del empleo

Buch International Hospital in Multan, Pakistan is seeking a Manager – Patient Experience to elevate care delivery and patient satisfaction. The role focuses on the ER, ensuring timely services and seamless coordination across departments.

The ideal candidate holds an MBA in Healthcare Management (MBBS preferred) and has at least five years of experience in patient experience or hospital administration within a tertiary care setting.