Manager, Employee Relations

Indus Hospital; Pakistan; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

Indus Hospital is seeking a seasoned Manager, Employee Relations to lead the hospital's employee relations agenda, ensure compliance with labor laws, and partner with HR and hospital leadership to maintain a fair, respectful workplace.

The role emphasizes investigations, policy development, coaching for managers, and data-driven reporting on grievances, disciplinary actions, and retention trends to minimize risk and sustain high performance.

Qualifications

• 8–10 years of progressive HR experience, with 5–6 years in employee relations, labor relations, or HR compliance in a large organization.
• Strong knowledge of labor laws and employment regulations relevant to healthcare in Pakistan.
• Excellent interpersonal and conflict-resolution skills required.
• Proficiency in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Serve as the primary contact for employee relations issues, including grievances, conflicts, misconduct, and disciplinary matters across the hospital.
• Lead investigations into employee complaints, harassment allegations, policy violations, and workplace disputes.
• Advise and coach managers on performance issues, disciplinary actions, terminations, and conflict resolution.
• Develop, review, and update employee relations policies, procedures, and the employee handbook to ensure alignment with labor laws and best practices.
• Ensure compliance with labor laws and internal HR policies, minimizing legal and reputational risk.
• Manage the disciplinary and grievance process end-to-end, including documentation, hearings, show-cause notices, and final decisions in coordination with HR Head and legal counsel where needed.
• Track, analyze, and report employee relations metrics to HR Head, recommending corrective actions.
• Support exit interview processes and analyze findings to identify trends impacting retention and satisfaction.
• Maintain confidential documentation of all employee relations cases and outcomes.
• Promote a culture of open communication and ethical conduct in line with IHHN's mission and values.
• Stay current on changes in labor law and healthcare sector employment practices, updating internal practices accordingly.

Skills

Labor laws knowledge

Interpersonal skills

Verbal & written communication

MS Office

Education

LLB with MBA or MPA

Job description

Manager, Employee Relations - Human Resources

Experience

Minimum 8-10 years of progressive experience in Human Resources, with at least 5-6 years focused specifically on employee relations, labor relations, or HR compliance in a large organization

Education

LLB with MBA or MPA

Last Date

27-Oct-2026

Job Description

Job Responsibilities

• Serve as the primary point of contact for employee relations issues, including grievances, conflicts, misconduct, and disciplinary matters across the hospital.


• Lead and conduct fair, timely, and thorough investigations into employee complaints, harassment allegations, policy violations, and workplace disputes.


• Advise and coach managers and supervisors on appropriate handling of performance issues, disciplinary actions, terminations, and conflict resolution.


• Develop, review, and update employee relations policies, procedures, and the employee handbook to ensure alignment with labor laws and best practices.


• Ensure organizational compliance with applicable labor laws, employment regulations, and internal HR policies, minimizing legal and reputational risk.


• Manage the disciplinary and grievance process end-to-end, including documentation, hearings, show-cause notices, and final decisions in coordination with HR Head and legal counsel where needed.


• Track, analyze, and report employee relations metrics (grievances, disciplinary actions, turnover trends) to HR Head, recommending corrective actions where needed.


• Support exit interview processes and analyze findings to identify trends impacting employee retention and satisfaction.


• Maintain accurate, confidential documentation of all employee relations cases and outcomes.


• Promote a culture of open communication and ethical conduct in line with IHHN's mission and values.


• Stay current on changes in labor law, healthcare sector employment practices, and employee relations trends, updating internal practices accordingly.

Skills

• Should have strong knowledge of labor laws, employment regulations, and HR best practices relevant to Pakistan and the healthcare sector.


• Should have strong interpersonal and conflict-resolution skills.


• Should have excellent verbal and written communication skills, including report writing and case documentation.


• Proficiency in MS Office (Word, Excel, PowerPoint)

Indus Hospital & Health Network is anemployer that does not tolerate Sexual Exploitation and Abuse. All potentialcandidates will be subjected to rigorous background checks and controls.