Luxury Bridal Support & Sales Specialist

SPERTON - Where Great People Meet

Lahore

On-site

PKR 670,000 - 1,339,000

Full time

3 days ago

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Job summary

Sperton Pakistan is seeking an experienced Customer Support Representative to be the first contact for bridal and luxury clients. You will manage inquiries, convert them into sales, and ensure a premium experience from inquiry through delivery and after-care.

Responsibilities include handling calls, emails, and social messages with a luxury tone, upselling, and maintaining detailed daily reports while coordinating with design and atelier teams. Fluent Urdu and English are essential.

Qualifications

5+ years in sales / customer support in luxury fashion or bridal couture.
Proven track record of meeting sales targets with high-value bridal clients.
Excellent Urdu and English communication, written and spoken.
Strong interpersonal, patience, problem-solving, persuasion.
Comfortable with WhatsApp Business, Instagram, MS Excel/Google Sheets, and POS systems.
Well-groomed, professional demeanor aligned with a luxury brand.

Responsibilities

Answer calls and emails with a luxury-brand tone, converting inquiries into orders.
Log and track all client communications, escalate to design/atelier teams as needed.
Actively upsell dupattas and accessories to increase order value.
Prepare daily and monthly sales reports on orders, inquiries, and deliveries.
Maintain premium client relationships to drive referrals and repeat sales.
Coordinate appointments, fittings, and delivery timelines with teams.