Luxury Bridal Clienteling & Support Specialist

SPERTON India - Where Great People Meet

Lahore

On-site

PKR 500,000 - 800,000

Full time

2 days ago

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Job summary

SPERTON India - Where Great People Meet is seeking an experienced Customer Support Representative to be the first contact for bridal and luxury clients. You will manage calls, emails, and social inquiries, convert inquiries into sales, and ensure a premium experience from inquiry to delivery.

The role demands 5+ years in luxury fashion sales, fluency in English and Urdu, and strong communication skills. You will work onsite in Lahore with a luxury brand focus and targets to achieve daily and

Qualifications

5+ years in sales / customer support in luxury fashion, bridal couture, or high-end retail.
Proven track record of meeting sales targets with high-value bridal clients.
Excellent Urdu and English communication, written and spoken.

Responsibilities

Handle client communications via calls, emails, and social media with a luxury-brand tone.
Convert inquiries into sales and appointments, achieving daily/monthly targets.
Log all interactions, coordinate with design/atelier teams, and ensure no query is left unanswered.
Upsell dupattas, add-ons, customization, and related luxury pieces to increase order value.
Maintain daily reports on orders and inquiries, highlighting hot leads and urgent orders.