Ecommerce Sales & Bridal Jewelry Lead

HR Navigator; Lahore; On-site; PKR 279,000 - 502,000; Full time

Job summary

HR Navigator in Lahore is seeking an energetic online sales specialist to manage inquiries, convert leads, and coordinate orders across Shopify, Instagram, WhatsApp Business, Facebook, and other channels.

You will handle custom jewellery orders, maintain CRM records, support marketing with content ideas, and prepare simple sales reports. Strong English and Urdu communication, plus familiarity with e-commerce tools, are essential for success.

Qualifications

• 1-3 years of experience in e-commerce, online sales or customer dealing.
• Familiarity with Shopify, WhatsApp Business, Instagram and Facebook.
• Excellent communication skills in English and Urdu. Strong sales and customer conversion abilities.
• Basic knowledge of Excel or Google Sheets.

Responsibilities

• Online Sales & Order Management: Handle customer inquiries and online orders through Shopify, Instagram, WhatsApp Business, Facebook and other channels.
• Custom Jewellery & Bridal Client Dealing: Manage customized orders, coordinate with production and design teams, and follow up on approvals and payments.
• Customer Relationship Management: Maintain CRM records and follow up with customers to drive repeat purchases and resolve issues.
• Marketing & Content Coordination: Collaborate with marketing to suggest content ideas and campaigns based on customer demands and trends.
• Reporting & Coordination: Prepare daily/weekly sales reports and coordinate with marketing, production and operations to improve online sales and customer experience.

Skills

E-commerce

Sales skills

Communication

Follow-up

Organizational

Customer engagement

Tools

Shopify

WhatsApp Business

Instagram

Facebook

Excel/Sheets

Job description

HR Navigator in Lahore is seeking an energetic online sales specialist to manage inquiries, convert leads, and coordinate orders across Shopify, Instagram, WhatsApp Business, Facebook, and other channels.

You will handle custom jewellery orders, maintain CRM records, support marketing with content ideas, and prepare simple sales reports. Strong English and Urdu communication, plus familiarity with e-commerce tools, are essential for success.