Live Production Observability & Incident Engineer

DPL

Islamabad

On-site

PKR 1,200,000 - 2,400,000

Full time

9 days ago

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

DPL is seeking a Production Application Support Engineer to monitor live production environments, troubleshoot incidents, and coordinate with cross-functional teams to maintain availability and performance.

The ideal candidate has exposure to ELK Stack, Grafana, Prometheus, and Percona Monitoring and Management, plus basic Linux and SQL skills. On-site work in Islamabad is required to join a growing rebel movement in tech.

Qualifications

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
Approximately 1–3 years of experience in application support, production support, system monitoring, technical support, operations, or a related role.
Understanding of production application environments and incident troubleshooting.
Ability to analyze application logs and identify possible causes of errors.

Responsibilities

Monitor production applications, services, servers, databases, and system health using available monitoring tools.
Review application and system logs to identify errors, failures, performance issues, and unusual behavior.
Troubleshoot production incidents and perform initial technical investigation before escalating issues to the relevant team.
Respond to system alerts and identify whether an issue is related to the application, infrastructure, database, integration, or configuration.
Use tools such as Elasticsearch, Logstash, Kibana, Grafana, Prometheus, and Percona to monitor application and database performance.
Support incident management activities, including incident logging, prioritization, escalation, tracking, and closure.
Collect relevant logs, screenshots, error messages, timestamps, and technical details required for further investigation.
Coordinate with development, database, infrastructure, DevOps, and QA teams to resolve production issues.
Assist in identifying recurring production problems and contribute to root cause analysis.
Maintain documentation for incidents, known errors, troubleshooting procedures, and operational guidelines.
Monitor application availability, response times, resource utilization, database health, and service-level indicators.
Validate application functionality and system stability after fixes, deployments, configuration changes, or service restoration.
Support routine operational activities, health checks, deployment verification, and post-release monitoring.
Communicate incident status and progress clearly to technical and non-technical stakeholders.
Follow defined incident management, escalation, and production support processes.