Lithium Battery Field Service Technician

Pintern; Karachi Division; On-site; PKR 600,000 - 900,000; Full time

Job summary

Tecno Solar Industries is seeking a Service Ambassador in Karachi to support, repair, and optimize lithium battery systems in the field. You will troubleshoot BMS, inverters, and charger setups, while coordinating with dealers and customers for timely service delivery.

The role requires travel within Karachi and nearby areas, a DAE in Electrical/Electronics, and 1–3 years in technical support or field service. Strong communication and documentation skills are essential.

Qualifications

• DAE in Electrical, Electronics, or related field.
• 1–3 years of relevant experience in technical support or field services.
• Hands-on knowledge of lithium battery systems, inverters, and electrical troubleshooting.
• Willingness to travel within Karachi and nearby areas for service visits.
• Strong communication and customer service skills.
• Proficiency in preparing service reports and maintaining technical documentation.

Responsibilities

• Respond to customer service requests within the defined service turnaround time (TAT).
• Diagnose and troubleshoot lithium battery packs, BMS, chargers, and inverter-battery systems.
• Perform warranty repairs, battery replacements, and firmware updates at customer and dealer sites.
• Support the installation and commissioning of lithium battery systems.
• Verify system sizing, wiring connections, and BMS configurations during installations.
• Provide basic technical training to dealers and customers on safe use and maintenance of products.
• Maintain accurate service records, warranty claim documentation, and spare parts inventory.
• Gather customer feedback and ensure timely escalation of unresolved technical issues.
• Build and maintain professional relationships with customers and dealers while delivering exceptional after-sales support.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Field service

Education

DAE in Electrical/Electronics

Tools

Lithium battery systems

Inverters

Electrical testing

Job description

Tecno Solar Industries is seeking a Service Ambassador in Karachi to support, repair, and optimize lithium battery systems in the field. You will troubleshoot BMS, inverters, and charger setups, while coordinating with dealers and customers for timely service delivery.

The role requires travel within Karachi and nearby areas, a DAE in Electrical/Electronics, and 1–3 years in technical support or field service. Strong communication and documentation skills are essential.