Job Description
Position Summary
The Laboratory Manager leads the day-to-day and strategic operations of the diagnostic laboratory. The role ensures accurate, timely, and reliable test results, maintains compliance with quality and safety standards, supervises laboratory staff, and drives continuous improvement in service delivery.
Key Responsibilities
Laboratory Operations
- Oversee all laboratory sections (e.g., hematology, chemistry, microbiology, immunology, histopathology) to ensure efficient workflow and turnaround times.
- Plan and manage workload, shift schedules, and resource allocation.
- Ensure timely, accurate reporting and release of test results.
- Coordinate with clinicians, collection centers, and other departments on service-related matters.
Quality Management
- Implement, maintain, and continuously improve the Quality Management System (QMS) in line with ISO 15189, CAP, or equivalent standards.
- Oversee internal quality control (IQC), external quality assessment (EQA/proficiency testing), and instrument calibration.
- Manage non-conformities, investigate root causes, and implement corrective and preventive actions (CAPA).
- Prepare the laboratory for internal audits, external inspections, and accreditation assessments.
- Maintain and review SOPs, quality manuals, and controlled documentation.
Staff Supervision and Development
- Lead, supervise, mentor, and evaluate laboratory technologists, technicians, and support staff.
- Participate in recruitment, onboarding, and performance appraisals.
- Identify training needs and organize competency assessments and continuing education.
- Foster a culture of accountability, teamwork, and professional ethics.
Equipment, Reagents, and Inventory
- Ensure proper installation, maintenance, and validation of laboratory instruments.
- Oversee procurement, inventory control, and storage of reagents and consumables.
- Evaluate vendors and coordinate service contracts.
Safety and Compliance
- Enforce biosafety, infection control, and occupational health and safety practices.
- Ensure safe handling and disposal of biomedical waste.
- Ensure compliance with applicable regulatory requirements (e.g., Punjab Healthcare Commission or relevant provincial/national authorities).
Administration and Reporting
- Prepare performance reports, quality indicators, and management review inputs.
- Manage laboratory budgets and cost-control measures.
- Maintain confidentiality of patient data and records.
- Support the introduction of new tests, technologies, and services.
Job Specification
Required Skills and Competencies
- Strong knowledge of Quality Management Systems (QMS) and laboratory operations.
- Familiarity with accreditation standards (ISO 15189 preferred).
- Excellent leadership, decision-making, and people management skills.
- Strong communication, organizational, and problem-solving abilities.
- Proficiency in Laboratory Information Systems (LIS) and MS Office.
- Ability to work under pressure and manage multiple priorities.
- High standard of integrity and attention to detail.