Patient Care Lead - Lab Diagnostics & Service Excellence

Pintern; Islamabad; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Excel Labs in Islamabad is seeking an experienced Manager Patient Care to lead our operations at the Main Lab and ensure exceptional patient service across all visits.

The ideal candidate has 5+ years in patient care, customer service or healthcare operations and holds a Bachelor's or Master's degree.

You will supervise the patient care team, resolve patient concerns, monitor service standards and coordinate with lab, sales and branch teams to continuously deliver high quality care.

Qualifications

• Education: Bachelor's or Master's degree.
• 5+ years in patient care, customer service or healthcare operations.

Responsibilities

• Lead and guide the patient care team.
• Make every patient visit smooth and caring.
• Handle patient concerns and resolve complaints.
• Monitor service standards and patient feedback.
• Coordinate with lab, sales and branch teams.

Education

Bachelor's or Master's

Job description

Excel Labs in Islamabad is seeking an experienced Manager Patient Care to lead our operations at the Main Lab and ensure exceptional patient service across all visits.

The ideal candidate has 5+ years in patient care, customer service or healthcare operations and holds a Bachelor's or Master's degree.

You will supervise the patient care team, resolve patient concerns, monitor service standards and coordinate with lab, sales and branch teams to continuously deliver high quality care.