Lab Receptionist

Rashid Latif Khan Group; Lahore; On-site; PKR 279,000 - 446,000; Full time

Job summary

Rashid Latif Khan Group in Lahore is seeking a Laboratory Receptionist to manage patient registration, appointment scheduling, and data entry in LIS/HMIS systems. The role emphasizes accurate documentation, efficient test booking, and clear communication with patients and departments.

The ideal candidate holds a Bachelor or FSc with a 2-year Diploma in Medical Lab Technology or Phlebotomy and has 2–3 years of relevant experience, delivering confidential, customer-focused service in a busy

Qualifications

• 2–3 years of relevant experience in the same position.

Responsibilities

• Register patients and manage reception in the laboratory system.
• Book tests and guide patients on procedures and timelines.
• Enter patient data and test orders accurately into LIS/HMIS.
• Dispatch reports promptly to patients and departments.
• Coordinate billing for test charges and verify payments.
• Coordinate sample flow with lab technicians.
• Provide patient guidance and respond to queries professionally.
• Maintain confidentiality of patient information and results.
• Handle complaints appropriately.
• Document and file test requests and reports.
• Liaise with OPD/IPD and emergency departments for test-related matters.
• Perform other tasks as assigned.

Skills

Customer service

Data entry

Communication

Confidentiality

Education

Bachelor Degree / FSc

Diploma in Medical Lab Technology / Phlebotomy

Job description

• Bachelor Degree/ FSc & 2 Years Diploma in Medical Lab Technology/ Phlebotomy

Experience

• 2–3 years of relevant experience in the same position.

Job Description

• Patient Registration & Reception Management: Receive patients, verify details, and ensure accurate registration in the laboratory system.
• Test Booking & Coordination: Schedule laboratory tests and guide patients regarding procedures, preparation, and timelines.
• Data Entry & Record Accuracy: Enter patient information and test orders accurately into LIS/HMIS systems.
• Report Dispatch & Communication: Ensure timely delivery of reports to patients and departments, both physically and electronically.
• Billing Coordination: Coordinate with billing department for test charges and payment verification.
• Sample Flow Coordination: Communicate with lab technicians to ensure smooth workflow of sample processing.
• Patient Guidance & Customer Service: Provide clear instructions and respond to patient queries professionally.
• Confidentiality Maintenance: Ensure strict confidentiality of patient information and test results.
• Complaint Handling: Address and elevate patient complaints appropriately.
• Documentation & Filing: Maintain proper records of test requests and reports.
• Coordination with Departments: Liaise with OPD/IPD and emergency departments for test-related matters.
• General Responsibility: Any other task assigned by the management.