L1 Payments Support Specialist - 24/7 Incident & Ops

Nymcard; Mominabad Town; Ibrido; PKR 600.000 - 1.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working model

Ownership and growth

Cross-border exposure

Real product impact

Descrizione del lavoro

NymCard is hiring a Support Specialist (L1) to provide front-line application and production support for our issuing platform. You will be the first responder for incidents and service requests, triaging issues, and escalating to L2 or Engineering with clear steps, logs, and impact.

You will monitor ISO 8583 message flows, APIs, jobs, and queues, perform sanity checks after releases, validate data with SQL, and review logs on Unix/Linux hosts.

Competenze

• 2–4 years in L1 application or production support in payments or banking.
• Experience with ISO 8583 and familiarity with card or transaction flows.
• Unix/Linux experience, basic shell use and log review.
• Ability to write and run SQL queries; experience with Oracle, PostgreSQL, or MongoDB.
• Understanding of web and network basics (HTTP, TCP/IP).
• Clear written and verbal communication; strong ticket hygiene and attention to detail.

Mansioni

• Triage and resolve L1 incidents and service requests; keep tickets updated and communicate status.
• Monitor application health, jobs, and integrations; escalate performance or availability issues.
• Execute standard operational tasks and health checks; follow runbooks; suggest improvements.
• Investigate issues using SQL queries for data validation and reconciliation.
• Review logs on Unix/Linux hosts; document steps and collect evidence.
• Support sanity checks after releases and changes; coordinate with Operations during cutovers.
• Perform ISO 8583 checks when required; capture samples for L2 analysis.
• Maintain knowledge base articles and handover notes between shifts.
• Provide ad hoc weekend or after-hours support as scheduled; participate in rotation.
• Collaborate with Operations, Product Support, and Engineering for clear escalations.

Conoscenze

ISO 8583

Unix/Linux

SQL queries

HTTP/TCP/IP

Communication

Rotational shifts

Scripting (shell/Python)

Strumenti

Oracle

PostgreSQL

MongoDB

Descrizione del lavoro

NymCard is hiring a Support Specialist (L1) to provide front-line application and production support for our issuing platform. You will be the first responder for incidents and service requests, triaging issues, and escalating to L2 or Engineering with clear steps, logs, and impact.

You will monitor ISO 8583 message flows, APIs, jobs, and queues, perform sanity checks after releases, validate data with SQL, and review logs on Unix/Linux hosts.