Junior Data Operations & Support Engineer

qordata Inc.; Karachi Division; Remoto; PKR 11.625.000 - 18.267.000; Tempo pieno

Descrizione del lavoro

qordata Inc. is seeking a motivated Junior Support & Data Operations Engineer to join our product support team. The role focuses on L1 application support, monitoring data-fetching jobs, and coordinating with Product, Engineering, and Data teams to keep customer operations running smoothly.

You will handle basic SQL data verification, troubleshoot issues, create tickets, and follow SOPs. This entry-level role requires curiosity, solid communication, and willingness to work US business hours.

Competenze

• Graduate in Computer Science, Computer Engineering, IT, or related discipline.
• Basic SQL knowledge and ability to write simple queries to retrieve/validate data.
• Good analytical and problem-solving skills.
• Strong written and verbal communication abilities.
• Willingness to learn application support, data operations, and automation.
• Comfort with logs, reports, databases, and operational tools.
• Proficiency in MS Excel or similar tools.
• Ability to work independently and follow defined processes.
• Willingness to work in US business hours.

Mansioni

• Monitor data-fetching, data-processing, and scheduled jobs and identify failures or delays.
• Perform L1 troubleshooting of application and data-related issues.
• Coordinate with Product Leaders to understand customer requests and operational needs.
• Create and maintain support tickets with accurate issue details and troubleshooting steps.
• Follow SOPs to resolve recurring issues and escalate complex issues as needed.
• Prepare daily/weekly operational and support reports.
• Maintain troubleshooting notes and knowledge-base articles.

Conoscenze

SQL basics

Analytical thinking

Problem-solving

Communication skills

Willingness to learn

MS Excel

Independent worker

US hours readiness

Formazione

Bachelor's in CS/IT/EE

Descrizione del lavoro

qordata Inc. is seeking a motivated Junior Support & Data Operations Engineer to join our product support team. The role focuses on L1 application support, monitoring data-fetching jobs, and coordinating with Product, Engineering, and Data teams to keep customer operations running smoothly.

You will handle basic SQL data verification, troubleshoot issues, create tickets, and follow SOPs. This entry-level role requires curiosity, solid communication, and willingness to work US business hours.