Network Engineer - Level II

Prime System Solutions; Lahore; On-site; PKR 781,200 - 1,116,000; Full time

Job summary

A technology service provider in Lahore is seeking a Network Engineer Level II to provide advanced technical support and solutions. In this role, you will troubleshoot complex hardware, software, and network issues, and monitor client IT infrastructure. The ideal candidate will have strong skills in mentoring junior engineers and contributing to IT projects. This role offers opportunities for professional growth in a dynamic environment.

Qualifications

• Experience in providing advanced technical support for hardware, software, and network issues.
• Strong troubleshooting skills for complex incidents and service requests.
• Ability to mentor junior engineers and contribute to IT projects.

Responsibilities

• Provide advanced technical support, addressing complex issues.
• Monitor and manage client IT infrastructure performance.
• Implement routine maintenance tasks and system optimizations.

Job description

Overview

As a Network Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.

Responsibilities

• Provide advanced technical support to clients, addressing complex hardware, software, and network issues.
• Troubleshoot and resolve escalated incidents and service requests efficiently.
• Reporting to a client site for support when needed.
• Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability.
• Implement and oversee routine maintenance tasks, updates, and system optimizations.
• Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures.
• Mentor and guide Level I engineers in troubleshooting and resolution processes.
• Contribute to the planning and execution of IT projects, such as system upgrades, migrations, and implementations.
• Maintain comprehensive documentation of client environments, configurations, and support procedures.
• Actively contribute to the development of the knowledge base and training materials.
• Collaborate directly with clients to understand their technical needs and provide proactive solutions.
• Communicate effectively with clients, providing status updates, technical information, and recommendations.
• Perform any additional job duties as requested by management to contribute to the overall success of the organization.