Global Incident Response & Support Specialist

inDrive; Pakistan; On-site; PKR 670,000 - 1,116,000; Full time

Job summary

inDrive is seeking an Incident Management Specialist in Pakistan to handle customer interactions and resolve incidents. The role requires resilience, multitasking, and a customer-focused approach across a global support context.

You will interact with users via calls and emails, resolve complaints, and contribute to incident analysis. The position emphasizes timely, accurate communication and continuous improvement in service quality.

Qualifications

• Excellent Urdu and English language skills.
• Ability to work under high stress and multitask.
• Customer-focused mindset and initiative in addressing incidents.

Responsibilities

• Interact with customers via phone and email to explain incidents and resolutions.
• Resolve complaints and ensure high-quality service delivery.
• Handle incidents such as conflicts, harassment, and criminal matters with prompt resolution.
• Process incoming admin requests from users.
• Collect panel data for incident analysis.
• Suggest improvements to incident resolution quality and reduction.

Skills

Urdu & English

Stress resistance

Initiative

Info analysis

Calm under pressure

Teamwork

Accident case handling

Job description

inDrive is seeking an Incident Management Specialist in Pakistan to handle customer interactions and resolve incidents. The role requires resilience, multitasking, and a customer-focused approach across a global support context.

You will interact with users via calls and emails, resolve complaints, and contribute to incident analysis. The position emphasizes timely, accurate communication and continuous improvement in service quality.