Key Account Manager: Wholesale Growth & Customer Value

METRO France; Jhang; On-site; PKR 670,000 - 1,339,000; Full time

Job summary

METRO Pakistan (Pvt) Limited operates wholesale centers and is seeking to expand its customer base and improve sales performance. The role focuses on activating new buying customers, enforcing SOPs, and achieving set sales and margin targets.

The successful candidate will analyze customer data, plan visits, and tailor strategies to grow the customer portfolio while maintaining strong service standards across the METRO network.

Qualifications

• Graduation in a relevant field.

Responsibilities

• Increase the number of new buying customers through activation.
• Ensure the implementation of all SOPs.
• Achieve sales targets as per the given targets.
• Achieve the margin KPI by creating profitable customer baskets.
• Increase the customer portfolio size by adding new customers.
• Achieve the required average sales turnover per customer.
• Drive incremental sales by adding articles to customer baskets across the Dry Food departments, e.g., D&T and S&C, as these departments carry good margins.
• Represent a positive image to customers through an in-depth understanding of the business, METRO selling skills, and excellent customer service.
• Enhance market and competitor knowledge consistently so that METRO can adapt its strategy accordingly.
• Maintain customer files and conduct customer analysis before each visit.
• Pre-plan customer visits by analyzing sales and buying trends before the visit; conduct gap analysis against the set objectives and outcomes after the visit.
• Define objectives and action plans for each customer.

Education

Graduation

Job description

METRO Pakistan (Pvt) Limited operates wholesale centers and is seeking to expand its customer base and improve sales performance. The role focuses on activating new buying customers, enforcing SOPs, and achieving set sales and margin targets.

The successful candidate will analyze customer data, plan visits, and tailor strategies to grow the customer portfolio while maintaining strong service standards across the METRO network.