Junior Account Manager

Tkxel; Lahore; Vor Ort; PKR 1.000.000 - 1.800.000; Vollzeit

Zusammenfassung

Tkxel, a leading software engineering company, seeks a Junior Account Manager in Lahore to support US and EU accounts, learn from senior leadership, and grow into expanding client engagements. You will coordinate delivery data, schedules, and invoicing while building strong client relationships.

You will work closely with delivery teams and finance, developing a solid understanding of IT services monetization, billing models, and contract structures as you progress.

Qualifikationen

• 1–3 years in a client-facing role: project coordination, junior PM, customer success, or post‑sale support at a services or tech company.
• Strong writing: clear, structured communication, no fluff.
• Detail orientation that survives tight deadlines and calendar precision.
• Comfort in technical conversations between client engineering leads and delivery teams.

Aufgaben

• Support a portfolio of US and EU accounts with primary ownership of smaller, low‑complexity accounts as you ramp.
• Prepare Quarterly Business Reviews: pull delivery data, draft narrative, build decks, coordinate with engineering leads.
• Coordinate internally between client, delivery teams, and finance; manage Jira, Salesforce hygiene, SOW changes, invoice queries.
• Handle first-line client communication on operational matters: status updates, scheduling, documentation, follow-ups.
• Spot expansion signals and relay them to the senior AM with context.
• Monitor account health and flag quiet clients or delivery issues before renewals.

Kenntnisse

Client-facing experience

Strong writing

Detail-oriented

Technical communication

Curiosity about IT services business

Based in Lahore

Jobbeschreibung

Tkxel is a leading softwaredevelopment company located in Reston, Virginia. We are committedto develop innovative software solutions for leading enterprisesin the world, helping them grow their businesses using latesttechnology solutions.

Job Description

Account Manager (Junior) — IT Services | Lahore
Tkxel is a 17-year-old software engineering company with 1,100+ engineers serving US and European mid-market clients across mortgage tech, fintech, healthcare, real estate tech, and SaaS. We've made the Inc. 5000 two years running.

You’ll work directly under our senior AM and Director of Sales, learning the craft of growing IT services accounts on real client engagements from day one.

What you’ll own

• A supporting role across a portfolio of active US and EU accounts, with primary ownership of a smaller subset of low-complexity accounts as you ramp
• Quarterly Business Review preparation: pulling delivery data, drafting the narrative, building the deck, coordinating the agenda with engineering leads
• Internal coordination between the client, our delivery teams, and finance - Jira tickets, Salesforce hygiene, SOW change tracking, invoice queries
• First-line client communication on operational matters: status updates, scheduling, documentation, follow-ups
• Spotting expansion signals in client conversations and feeding them to the senior AM with context
• Account health monitoring - flagging when a client goes quiet, when a delivery issue is brewing, when a contract is approaching renewal

You will not be expected to close expansion deals alone in year one. You will be expected to identify them, write them up clearly, and learn how they get closed by shadowing every step.

Reporting structure

• Day-to-day: Senior Account Manager / Director of Sales
• Functional: VP of Sales (commercial) / VP Professional Services (technical)

What we’re looking for

• 1–3 years in a client-facing role: project coordination, junior PM, customer success associate, BDR/SDR, or post‑sale support at a services or tech company
• Strong writing - clear, structured, no fluff. We work in writing.
• Detail orientation that survives Friday afternoon at 6pm: Jira tickets stay updated, follow‑ups don't fall through, SOW dates are in the calendar
• Comfort sitting in technical conversations between client engineering leads and our delivery team - you don't need to lead, but you can't be lost
• Natural curiosity about how IT services businesses make money - billing models, margins, utilization, contract structures
• Based in Lahore

What this role is not

• A CSM role tied to a product
• A pure coordination/admin role with no commercial dimension

Compensation

• Competitive base for the Lahore IT services AM market at the 1–3 year experience band + variable
• Annual review with a clear path to senior AM as you build the track record