Senior Account Manager

Tkxel LLC; Lahore; On-site; PKR 1,339,200 - 1,897,200; Full time

Job summary

Tkxel LLC is seeking a Senior Account Manager in Lahore to oversee a portfolio of active US and EU accounts. The role involves conducting Quarterly Business Reviews and managing expansion cycles while identifying risks in account lifecycles. The ideal candidate has 5–8 years of experience in B2B services account management, particularly in IT services, and is comfortable with US and EU stakeholders. This position is a work-from-office role offering competitive compensation.

Qualifications

• 5–8 years in B2B services account management.
• Experience with MSA/SOW mechanics.
• Track record of account expansion.

Responsibilities

• Manage a portfolio of active US and EU accounts.
• Conduct Quarterly Business Reviews with senior client stakeholders.
• Identify risks across the account lifecycle.

Skills

B2B services account management

IT services

Managed services

Staff augmentation

Professional services

Communication skills

Stakeholder management

Job description

Tkxel is a leading software development company located in Reston, Virginia. We are committed to develop innovative software solutions for leading enterprises in the world, helping them grow their businesses using latest technology solutions.

Job Description

Senior Account Manager — IT Services | Lahore

Tkxel is a 17-year-old software engineering company with 1,100+ engineers serving US and European mid‑market clients across mortgage tech, fintech, healthcare, real estate tech, and SaaS. We've made the Inc. 5000 two years running. Our growth has been driven by hunting; our next chapter is driven by how well we farm what we've already won. That's where you come in.

What you'll own

• A portfolio of active US and EU accounts — a mix of staff augmentation, dedicated teams, and fixed‑price engagements
• Quarterly Business Reviews that tie delivery outcomes to commercial outcomes, with the client's CTO, CIO, CEO, CFO, or VP of Engineering in the room
• Expansion cycles: additional SOWs, scope increases, multi‑year extensions, and team scale‑ups
• Risk identification across the account lifecycle — particularly contract expiry windows and team turnover events
• Direct coordination with our Lahore engineering delivery org on resource performance, staff adjustments, and contract changes
• Renewal cycles tied to MSA/SOW timelines

You will not have a product help center to point clients toward. You will spend most of your week in conversations with senior client stakeholders about the engineering work their teams do alongside ours — and proactively scoping the next three engagements.

Reporting structure

VP of Sales (commercial) / VP Professional Services (technical)

What we're looking for

• 5–8 years carrying a quota in B2B services account management — IT services, managed services, staff augmentation, or professional services
• Lived experience with MSA/SOW mechanics: headcount adjustment clauses, scope changes, price escalations, payment terms
• A specific, evidence-backed expansion track record — accounts you grew from $X to $Y, and the commercial work that produced the growth
• Comfortable with both US and EU stakeholder cadences and time zones
• Direct, structured, written communicator. We run weekly business reviews on real numbers.
• Based in Lahore (Work from Office)

What this role is not

• A SaaS CSM role where expansion means driving product adoption to upsell a tier
• A "relationship manager" role without a quota story behind it
• A 6-month-ramp role — we need someone who can hold a senior client conversation in week three

Compensation

Competitive senior base for the Lahore IT services market and uncapped Variable: on net portfolio expansion (no soft floors — honest math).