IT Support Specialist – Windows, AD & M365 Expert

365 Care Group; Lahore; On-site; PKR 446,000 - 670,000; Full time

Job summary

365 Care Group in Lahore is seeking an IT Support Executive to maintain IT infrastructure and assist users in Gulberg III. The role requires 6 months to 4 years of experience in Windows, AD, and Microsoft 365, with strong on‑site support and customer service skills.

You will handle helpdesk tickets, manage user onboarding/offboarding, backups, and documentation, and ensure ISO compliance and disaster recovery readiness. Strong English communication and teamwork are essential.

Qualifications

• 6 months to 4 years of experience.
• Experience with Windows, IT infrastructure and networking.
• AD administration experience.
• Microsoft 365 user and mailbox management.
• Experience with IT helpdesk, ticketing systems and SLA management.
• Hardware troubleshooting and device configuration.
• Onboarding/offboarding, backups and IT documentation.
• Knowledge of ISO compliance and disaster recovery.

Responsibilities

• Provide IT helpdesk support and manage tickets within SLAs.
• Administer Windows, networking, and Active Directory.
• Manage Microsoft 365 users and mailboxes.
• Troubleshoot hardware and configure devices.
• Handle user onboarding and offboarding, backups, and IT documentation.

Skills

Windows & Networking

Active Directory

Microsoft 365

IT Helpdesk

Ticketing systems

SLA management

ISO compliance

Onboarding/offboarding

Backups & documentation

English communication

Teamwork & problem-solving

Job description

365 Care Group in Lahore is seeking an IT Support Executive to maintain IT infrastructure and assist users in Gulberg III. The role requires 6 months to 4 years of experience in Windows, AD, and Microsoft 365, with strong on‑site support and customer service skills.

You will handle helpdesk tickets, manage user onboarding/offboarding, backups, and documentation, and ensure ISO compliance and disaster recovery readiness. Strong English communication and teamwork are essential.