IT Support Specialist: Problem-Solver & Educator

GulfSea Services; Punjab; On-site; PKR 2,634,000 - 3,563,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

GulfSea Services in Faisalabad seeks a Computer Support Specialist to provide technical assistance for computer systems, software, and peripherals. You will diagnose issues, install and maintain hardware, and train users to maximize efficiency.

The role emphasizes clear communication with non-technical clients and a focus on high-quality service. This full-time position offers accommodation if needed, and candidates must have valid visa arrangements.

Qualifications

• Bachelor's degree preferred in CS or related field.
• Experience in help desk or customer support.
• Knowledge of hardware, software, OS, networks, and peripherals.
• Strong communication and problem-solving skills.

Responsibilities

• Provide technical support to clients via phone, email, or in person.
• Diagnose and troubleshoot hardware and software issues.
• Install, configure and maintain computer systems and peripherals.
• Perform routine maintenance such as updates and backups.
• Collaborate with team to resolve complex technical problems.
• Educate clients on the use of computer systems and software.
• Keep accurate records of client interactions and resolutions.
• Stay up-to-date with technology trends.

Skills

Problem-solving

Excellent communication

Attention to detail

Customer service mindset

Education

Bachelor's degree in Computer Science or related field

Tools

Windows

Linux

Networking basics

Job description

GulfSea Services in Faisalabad seeks a Computer Support Specialist to provide technical assistance for computer systems, software, and peripherals. You will diagnose issues, install and maintain hardware, and train users to maximize efficiency.

The role emphasizes clear communication with non-technical clients and a focus on high-quality service. This full-time position offers accommodation if needed, and candidates must have valid visa arrangements.