IT Support Executive (pfSense, Cisco & VMware) | TEKBOOX | Lahore, Pakistan

Tech Junction Ltd; Lahore; On-site; PKR 279,000 - 502,000; Full time

Benefits offered by this job

Night shift allowances

Professional development

Career growth

Job summary

TEKBOOX in Lahore, Pakistan, seeks an IT Support Executive for a permanent onsite role to own L1/L2 support, pfSense firewall administration, Cisco switches, VMware ESXi/vSphere, and Veeam backups across critical infrastructure. Night shifts are required (7:00 PM – 4:00 AM).

Ideal candidate will resolve hardware/software tickets, manage Active Directory, DNS/DHCP, VPN tunnels, and collaborate with vendors to ensure reliable, secure IT operations for a US-based BPO enterprise.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Network Administration, or related technical discipline.
• 3–4 years of progressive IT support, network administration, or IT infrastructure experience.
• Strong knowledge of Windows OS, TCP/IP networking, DNS, DHCP, VLANs, and routing.

Responsibilities

• Provide L1/L2 technical support for Windows clients, hardware, software, and IT peripherals.
• Configure and troubleshoot LAN/WAN, DNS, DHCP, VLAN routing, and wireless connectivity.
• Manage pfSense firewalls and Cisco switches; maintain network cabling and core devices.
• Administer Active Directory users, OUs, permissions, security groups, and GPOs.
• Monitor VMware ESXi/vSphere environments and Veeam backup operations.
• Administration of Kerio VPN and CurrentWare policies for secure access.
• Maintain IT documentation, asset inventories, and issue logs.
• Coordinate with ISPs and hardware vendors for connectivity and RMAs.

Skills

Analytical problem-solving

Crisis management

Customer communication

Education

Bachelor’s degree in Computer Science / IT / Networking

Tools

pfSense firewall

Cisco switches

VMware ESXi/vSphere

Veeam Backup

Active Directory

Kerio VPN

CurrentWare

Job description

Position Summary:

Driving advanced IT infrastructure management, network administration, virtualization support, and end-user technical operations for a US-based BPO enterprise in Lahore, Pakistan, TEKBOOX is actively seeking an accomplished IT Support Executive for a permanent onsite professional engagement. In this vital technical operations role, you will take full operational, tactical, and technical ownership of L1 and L2 technical support, pfSense firewall administration, Cisco switch configuration, VMware ESXi/vSphere virtualization monitoring, and Veeam backup operations across mission-critical corporate infrastructure. Bringing 3 to 4 years of progressive professional experience in IT support and network administration, you will empower global business operations to achieve uncompromised system reliability, robust network security, and seamless end-user productivity. This prestigious career opportunity offers competitive remuneration, night shift operational allowances, professional development, and career growth within a premier international outsourcing and technology enterprise.

Detailed Job Description:

As an IT Support Executive supporting TEKBOOX on an onsite basis during night shifts (7:00 PM – 4:00 AM, 5 days a week) in DHA Phase 3, Y Block, Lahore, Pakistan, you will take full operational, tactical, and technical ownership of Windows systems administration, network connectivity troubleshooting, Active Directory management, and disaster recovery execution. Your day-to-day responsibilities include resolving hardware and software support tickets, troubleshooting LAN, WAN, Wi‑Fi, DNS, DHCP, and VLAN routing issues, managing pfSense firewalls and Cisco network switches, configuring Kerio VPN tunnels, maintaining CurrentWare internet access policies, collaborating with ISPs and technology vendors, and interacting directly with professional technical recruitment specialists like Saddam Hussain.

Key Responsibilities:

• Provide expert level‑1 and level‑2 technical support for Windows client operating systems, enterprise hardware, software applications, and IT peripherals.
• Configure, administer, and troubleshoot local area networks (LAN), wide area networks (WAN), wireless access points, DNS, DHCP, and VLAN routing.
• Manage and configure pfSense security firewalls, Cisco switches, structured cabling, and core networking hardware devices.
• Administer Active Directory user accounts, organizational units, access permissions, security groups, and Group Policy objects (GPO).
• Monitor virtual machines, host hypervisors, and server performance metrics utilizing VMware ESXi and vSphere management suites.
• Execute reliable backup and disaster recovery operations utilizing Veeam Backup and replication software.
• Configure, maintain, and troubleshoot Kerio VPN tunneling for secure remote connectivity and branch office data exchange.
• Maintain CurrentWare software for internet access governance, bandwidth monitoring, and employee web usage control.
• Maintain comprehensive IT documentation, hardware/software asset inventories, and technical issue resolution logs.
• Coordinate proactively with internet service providers (ISPs) and hardware vendors to resolve connectivity faults and equipment RMAs.

Required Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Network Administration, or related technical discipline.
• Minimum of 3 to 4 years of progressive professional hands‑on experience in IT support, network administration, or IT infrastructure management.
• Strong, demonstrable operational knowledge of Windows operating systems troubleshooting, TCP/IP networking, DNS, DHCP, VLANs, and routing.
• Comprehensive working knowledge and practical proficiency in configuring and managing pfSense firewalls, Cisco switches, and Active Directory.
• Deep practical experience in administering VMware ESXi/vSphere virtualization environments and Veeam Backup operations.
• Solid practical grasp of Kerio VPN tunneling protocols, CurrentWare policy enforcement, and endpoint security software.
• Exceptional analytical problem‑solving aptitude, crisis management capabilities, and professional customer communication skills.
• Mandatory legal work authorization and physical availability for onsite night shift operations (7:00 PM – 4:00 AM) in Lahore, Pakistan.

Nice-to-Have Skills:

• Professional IT certifications such as Cisco Certified Network Associate (CCNA), Microsoft Certified Professional (MCP), or CompTIA Network+ / Security+.
• Hands‑on familiarity with cloud productivity suites (Microsoft 365, Google Workspace) and endpoint management tools (MDM).
• Prior professional working experience in top‑tier multinational business process outsourcing (BPO) call centers or technology support hubs.
• Experience utilizing enterprise IT service management and ticketing platforms (Jira, ServiceNow, Zendesk) for incident tracking.
• Active participation in IT infrastructure communities, system administration forums, or technical user groups.

Application Information:

• Recruiter: TEKBOOX Recruitment Division
• Contact Name: Saddam Hussain (Recruitment Specialist & Technical Recruiter)
• Email: [e-mail]
• Company Website: https://www.tekboox.com
• Salary/Rate: Market Competitive / Enterprise Night Shift Compensation Package
• Deadline: Open until filled (Urgent Lahore IT Support Executive Opening)
• Notice Period: Immediate to 15 Days Preferred
• Contract Duration: Permanent / Full‑Time Onsite Night Shift Engagement (Lahore, Pakistan)

Recruitment Pro Tip:

When applying for this IT Support Executive position through TEKBOOX, ensure your resume explicitly highlights your pfSense/Cisco administration portfolio, VMware/Veeam operational tenure, and confirms your availability for the onsite night shift schedule (7:00 PM – 4:00 AM).