IT Support Engineer (PC, Network, CCTV & Access Control) | Prime X | Islamabad

Tech Junction Ltd; Islamabad; On-site; PKR 558,000 - 781,000; Full time

Job summary

Prime X seeks an IT Support Engineer for a permanent onsite night shift in Islamabad (Bahria Enclave). You’ll own PC/laptop maintenance, Windows troubleshooting, LAN/Wi‑Fi networking, IP telephony, CCTV and access-control systems, delivering reliable workstation uptime.

Requirements include 2+ years’ hands-on IT support, strong Windows and network skills, CCTV/access-control experience, and onsite availability. Apply by emailing [e-mail] and join a global enterprise.

Qualifications

• 2+ years of progressive IT technical support, desktop engineering, or helpdesk administration.
• Strong Windows operating systems, networking fundamentals (TCP/IP, DHCP, DNS).
• Experience maintaining CCTV and access-control hardware.
• Experience with IP telephony (VoIP) and printer maintenance.
• IT asset management, user access control, and IT documentation standards.

Responsibilities

• Provide frontline and advanced technical support for PCs, laptops, printers, IP phones, and peripherals.
• Troubleshoot Windows OS, software conflicts, email clients, VoIP, and network connectivity.
• Maintain LAN/Wi‑Fi, routers, switches, and internet connectivity.
• Monitor and maintain CCTV surveillance and biometric/access-control systems.
• Manage user accounts, AD permissions, and IT asset inventories.
• Support onboarding/offboarding and workstation provisioning.
• Maintain technical documentation, network diagrams, and security records.
• Collaborate with BPO/call center teams and management on night shifts.

Skills

Windows OS

Networking

IP Telephony

CCTV Systems

IT Asset Management

Desktop Support

Onsite Support

Troubleshooting

Stakeholder Communication

Education

Bachelor's degree in Computer Science / Information Technology

Tools

Jira Service Desk

ServiceNow

Google Workspace

Microsoft 365

Job description

Position Summary:

Driving advanced IT support engineering, desktop hardware maintenance, network connectivity, and physical security systems administration in Islamabad (Bahria Enclave), Prime X is actively seeking a skilled IT Support Engineer for a permanent full-time onsite professional engagement across night shift operations. In this vital technical role, you will take full operational, tactical, and technical ownership of PC/laptop maintenance, Windows operating system troubleshooting, LAN/Wi-Fi networking, IP telephony, CCTV, and access-control systems. Bringing 2+ years of progressive professional experience in IT technical support, you will empower an innovative technology and BPO/call center enterprise to achieve uncompromised workstation reliability, secure network access, and superior operational uptime. This prestigious career opportunity offers competitive remuneration up to 70k, professional development, and career growth within a leading international enterprise.

Detailed Job Description:

As an IT Support Engineer supporting Prime X on an onsite night shift basis in Islamabad (Bahria Enclave), you will take full operational, tactical, and technical ownership of end-user technical support, hardware/software troubleshooting, infrastructure maintenance, and IT asset tracking. Your day-to-day responsibilities include providing technical support for PCs, laptops, printers, IP phones, and peripherals, troubleshooting Windows operating systems, business applications, email clients, VoIP telephony, and network issues, maintaining LAN/Wi-Fi infrastructure, routers, switches, and internet connectivity, monitoring and maintaining CCTV and access-control security systems, managing user accounts, system access permissions, and IT asset inventories, supporting employee onboarding, offboarding, and workstation setup, maintaining meticulous IT documentation and security records, and interacting directly with human resources recruitment specialists like Saniya Malik. Furthermore, you will manage application requirements by submitting your updated CV via direct email to Saniya Malik at [e-mail].

Key Responsibilities:

• Provide comprehensive frontline and advanced technical support for personal computers, laptops, enterprise printers, IP phones, and hardware peripherals.
• Troubleshoot and resolve complex Windows operating system anomalies, software conflicts, email client issues, VoIP communications, and network connectivity faults.
• Maintain, configure, and optimize local area networks (LAN), wireless fidelity (Wi-Fi), enterprise routers, switches, and high-speed internet connections.
• Monitor, administer, and maintain physical security infrastructure including CCTV surveillance networks and biometric/card-based access-control systems.
• Manage user account lifecycles, Active Directory permissions, system access credentials, and comprehensive hardware/software IT asset inventories.
• Support seamless employee onboarding, offboarding, new hire orientation, workstation provisioning, and hardware deployment.
• Maintain meticulous technical documentation, network topology diagrams, IT inventory logs, and security compliance records.
• Collaborate closely with BPO/call center operations teams, system administrators, and management stakeholders across night shift schedules.

Required Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related technical discipline.
• Minimum of 2+ years of progressive professional hands-on experience in IT technical support, desktop engineering, or helpdesk administration.
• Strong, demonstrable operational expertise in Windows operating systems, networking fundamentals, TCP/IP, DHCP, and DNS protocols.
• Comprehensive working knowledge and practical proficiency in maintaining physical security systems including CCTV cameras and access-control hardware.
• Deep practical experience with enterprise IP telephony (VoIP), printer maintenance, and router/switch configuration.
• Solid practical grasp of IT asset management, user access control, and IT documentation standards.
• Exceptional analytical problem-solving aptitude, troubleshooting capabilities, and professional stakeholder communication skills.
• Mandatory legal work authorization and physical availability for onsite night shift professional operations in Islamabad (Bahria Enclave).

Nice-to-Have Skills:

• Prior professional working experience in BPO, call center, or 24/7 technical support environments.
• Professional technical certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Cisco Certified Support Technician (CCST).
• Hands-on familiarity with cloud workspace tools (Google Workspace, Microsoft 365) and enterprise ticketing systems (Jira Service Desk, ServiceNow).
• Experience implementing basic cybersecurity hygiene, endpoint protection agents, and data backup routines.
• Active participation in IT support forums, hardware user groups, or regional technical communities.

Application Information:

• Recruiter: Prime X Recruitment Division
• Contact Name: Saniya Malik (Human Resources Talent Acquisition & Tech Recruitment Specialist)
• Email: [e-mail]
• Phone:
• Company Website: https://www.primex.com
• Salary/Rate: Upto 70k / Competitive Night Shift IT Support Package
• Work Schedule: Onsite / Full-Time / Night Shift Operations (Islamabad – Bahria Enclave)
• Deadline: Open until filled (Urgent Islamabad IT Support Engineer Opening)
• Notice Period: Immediate Joining Preferred
• Contract Duration: Permanent / Full-Time Onsite Engagement (Islamabad)

Recruitment Pro Tip:

When applying for this IT Support Engineer position through Prime X, ensure your resume explicitly highlights your hands‑on PC and network troubleshooting tenure, CCTV/access-control system maintenance experience, and your background in BPO or call center IT environments.