IT Operations & Service Delivery Lead

Oxiliry; Hyderabad City Taluka; On-site; PKR 2,600,000 - 5,200,000; Full time

Job summary

Oxiliry in Pakistan is seeking an experienced IT Operations Leader to head service delivery and IT operations. You will define standards, drive performance, and collaborate with engineering, support, and business teams to deliver reliable services.

The role emphasizes ITIL practices, AI-driven improvements, incident management, and building a high-performing team through coaching and ownership. A strong security-minded approach is required.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 8+ years in IT, including 4+ years leading service delivery or IT operations teams.
• A proven customer success track record with measurable results.
• ITIL 4 Foundation certification and the judgment to apply it practically.
• Strong knowledge of Microsoft 365, Entra ID, networking (VPNs, routers, switches, firewalls), cloud, and security operations.
• Strong knowledge of RTSP, its applications in CCTV/video monitoring environment and DVR/NVR network infrastructure.
• Hands-on experience with Kaseya, Cacti, Zabbix, and SIEM platforms, plus practical use of AI in IT operations.
• A history of coaching teams to communicate better and work more carefully.

Responsibilities

• Lead and define performance standards for communication, quality, and ownership across teams.
• Drive performance goals, provide honest feedback, and address gaps quickly.
• Collaborate with engineering, support, and business teams to deliver results.
• Own incident management, change management, and proactive service improvements.

Skills

Clear Communication

Attention to Detail

High-Level Thinking

Coaching and Ownership

Education

Bachelor’s or Master’s degree in Computer Science/IT

Tools

Kaseya

Cacti

Zabbix

SIEM platforms

Job description

Oxiliry in Pakistan is seeking an experienced IT Operations Leader to head service delivery and IT operations. You will define standards, drive performance, and collaborate with engineering, support, and business teams to deliver reliable services.

The role emphasizes ITIL practices, AI-driven improvements, incident management, and building a high-performing team through coaching and ownership. A strong security-minded approach is required.