IT Operations Engineer - 24/7 Production & Incident Support

JazzWorld; Islamabad; On-site; PKR 900,000 - 1,300,000; Full time

Job summary

Teknosys in Islamabad seeks an IT Operations Engineer to ensure stability, availability, and performance of enterprise systems. You will troubleshoot incidents, participate in on-call rotations, and collaborate with cross-functional teams to maintain seamless service delivery.

The role emphasizes proactive monitoring with Nagios, Zabbix, Datadog, and strong incident management under ITIL practices, with 24/7 coverage, shift rotations, and ongoing optimization to improve reliability and

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• 0–2 years of experience in application support, technical support, or system administration.
• Proficiency in Linux and Windows Server operating systems.
• Familiarity with monitoring tools (Nagios, Zabbix, Datadog) and basic networking concepts (TCP/IP, DNS, Firewalls).
• Exposure to cloud platforms (AWS, Azure, Google Cloud) and understanding of incident management, SLAs, and ITIL frameworks.
• Strong analytical and troubleshooting skills, effective communication, proactive attitude, and readiness for 24/7 shift coverage.

Responsibilities

• Provide L1/L2 technical support for enterprise systems and customer-facing applications.
• Troubleshoot, diagnose, and resolve application, hardware, and infrastructure-related issues.
• Monitor production environments, respond to alerts, and perform root cause analysis (RCA).
• Escalate critical issues while maintaining end-to-end ownership of incidents.
• Utilize monitoring tools to track system health and performance.
• Support deployments, releases, and operational maintenance activities.
• Collaborate with development, networking, and system administration teams to resolve cross-functional issues.
• Recommend improvements to enhance system stability, automation, and operational efficiency.
• Contribute to automation and operational excellence initiatives.
• Maintain and update knowledge base articles, SOPs, runbooks, and troubleshooting guides.
• Participate in rotational shifts, weekend coverage, and on-call support to ensure 24/7 operations.

Skills

0–2 years experience

Linux knowledge

Windows Server knowledge

Troubleshooting

24/7 shift readiness

Strong communication

Education

Bachelor’s degree in Computer Science or IT

Tools

Nagios

Zabbix

Datadog

Job description

Teknosys in Islamabad seeks an IT Operations Engineer to ensure stability, availability, and performance of enterprise systems. You will troubleshoot incidents, participate in on-call rotations, and collaborate with cross-functional teams to maintain seamless service delivery.

The role emphasizes proactive monitoring with Nagios, Zabbix, Datadog, and strong incident management under ITIL practices, with 24/7 coverage, shift rotations, and ongoing optimization to improve reliability and