Remote Managed Support Engineer - 24/7 Incident & Patch Ops

3am-tech; Islamabad; Remote; PKR 1,800,000 - 2,600,000; Full time

Job summary

3am-tech is seeking a Full-time Operations Engineer to own SLA-backed tasks for TYPO3, Adobe Commerce, and ERPNext on Islamabad/Remote with a DACH focus. You will triage production incidents, apply patches, and maintain runbooks across client stacks.

You will handle monitoring, backups, and monthly minor changes, providing clear English updates and monthly service reports. A 24/7 on-call rota is expected, with experience in CMS/ERP environments and automation tooling.

Qualifications

• 3+ years supporting production CMS, Magento, or Linux web stacks
• Comfortable with logs, APM, and on-call for severity-1
• Patch and upgrade discipline (not one-off firefighting)
• Clear written English for client updates
• Willingness to join a 24/7 severity-1 rota
• TYPO3, Adobe Commerce, or ERPNext operations experience
• ISO 27001 or GDPR operational questionnaires
• Ansible, GitLab CI, or similar automation

Responsibilities

• Triage and resolve production incidents against SLA clocks
• Apply security patches and minor upgrades on an agreed cadence
• Maintain monitoring, backups, and runbooks for each client stack
• Handle a monthly bucket of small change without a new SOW each time
• Write monthly service reports clients can circulate internally

Skills

Incident response

Monitoring & runbooks

On-call readiness

Tools

Ansible

GitLab CI

Job description

3am-tech is seeking a Full-time Operations Engineer to own SLA-backed tasks for TYPO3, Adobe Commerce, and ERPNext on Islamabad/Remote with a DACH focus. You will triage production incidents, apply patches, and maintain runbooks across client stacks.

You will handle monitoring, backups, and monthly minor changes, providing clear English updates and monthly service reports. A 24/7 on-call rota is expected, with experience in CMS/ERP environments and automation tooling.