IT Operations Engineer - 24/7 Production & Incident Response

JazzWorld

Islamabad

On-site

PKR 1,800,000 - 3,600,000

Full time

44 hours ago
Be an early applicant
Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Part of JazzWorld group

Job summary

Teknosys is seeking an IT Operations Engineer in Islamabad to ensure stability, availability, and performance of enterprise systems. The role is proactive, focusing on incident resolution, cross-functional collaboration, and maintaining service levels.

You will participate in rotation shifts and on-call schedules to provide 24/7 production support, monitor environments, and contribute to deployments and automation initiatives. Bachelor’s degree required with 0–2 years of experience.

Qualifications

  • Bachelor's degree in Computer Science, IT or related field.
  • 0-2 years of experience in application support, technical support, or system administration.
  • Proficiency in Linux and Windows Server operating systems.
  • Familiarity with monitoring tools (Nagios, Zabbix, Datadog) and basic networking (TCP/IP, DNS, Firewalls).
  • Exposure to cloud platforms (AWS, Azure, Google Cloud) and understanding of incident management, SLAs and ITIL frameworks.

Responsibilities

  • Provide L1/L2 technical support for enterprise systems and customer-facing applications.
  • Troubleshoot, diagnose, and resolve application, hardware, and infrastructure-related issues.
  • Monitor production environments, respond to alerts, and perform root cause analysis (RCA).
  • Escalate critical issues while maintaining end-to-end ownership of incidents.
  • Utilize monitoring tools (Nagios, Zabbix, Datadog) to track system health and performance.
  • Support deployments, releases, and operational maintenance activities.
  • Collaborate with development, networking, and system administration teams to resolve cross-functional issues.
  • Recommend improvements to enhance system stability, automation, and operational efficiency.
  • Contribute to automation and operational excellence initiatives.
  • Maintain and update knowledge base articles, SOPs, runbooks, and troubleshooting guides.
  • Participate in rotational shifts, weekend coverage, and on-call support to ensure 24/7 operations.

Skills

L1/L2 support
Linux
Windows Server
Monitoring tools
Cloud platforms
Incident management
SLA adherence
On-call shifts

Education

Bachelor's degree in Computer Science / IT

Tools

Nagios
Zabbix
Datadog
AWS
Azure
Google Cloud

Job description

Teknosys is seeking an IT Operations Engineer in Islamabad to ensure stability, availability, and performance of enterprise systems. The role is proactive, focusing on incident resolution, cross-functional collaboration, and maintaining service levels.

You will participate in rotation shifts and on-call schedules to provide 24/7 production support, monitor environments, and contribute to deployments and automation initiatives. Bachelor’s degree required with 0–2 years of experience.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

24/7 IT Operations Engineer — Stability & Automation
24/7 IT Operations Engineer — Stability & Automation

JazzWorld • Islamabad

On-site
PKR 1,200,000 - 1,800,000
IT Operations Engineer - Tekonosys
IT Operations Engineer - Tekonosys

JazzWorld • Islamabad

On-site
PKR 1,200,000 - 1,800,000
IT Operations Engineer - Tekonosys
IT Operations Engineer - Tekonosys

JazzWorld • Islamabad

On-site
PKR 1,800,000 - 3,600,000
Part of JazzWorld group
Database Administrator – High Availability, DR & Automation
Database Administrator – High Availability, DR & Automation

JazzWorld • Islamabad

On-site
PKR 1,800,000 - 2,400,000
IT Support Engineer — Python Automation & Cloud
IT Support Engineer — Python Automation & Cloud

Telerelation LLC • Islamabad

On-site
PKR 1,000,000 - 1,800,000
Health insurance
Bi-annual bonuses
IT Field Support Technician
IT Field Support Technician

Trending technologies • Islamabad

On-site
PKR 420,000 - 600,000
On-Call IT Field Technician (Remote-Guided) Islamabad
On-Call IT Field Technician (Remote-Guided) Islamabad

Siddique Ice • Islamabad

On-site
PKR 1,116,000 - 1,674,000
Senior Manager - Technology Operations-Service Management (Mashreq Global Network Pakistan)
Senior Manager - Technology Operations-Service Management (Mashreq Global Network Pakistan)

Mashreq • Pakistan

On-site
PKR 1,800,000 - 2,600,000
Lead Cloud Infrastructure Engineer - Teknosys
Lead Cloud Infrastructure Engineer - Teknosys

JazzWorld • Islamabad

On-site
PKR 1,800,000 - 2,800,000
Database Administrator: High Availability & Automation
Database Administrator: High Availability & Automation

Khanewal • Islamabad

On-site
PKR 900,000 - 1,300,000