IT Operations Engineer - 24/7 Production & Incident Response

JazzWorld; Islamabad; On-site; PKR 1,800,000 - 3,600,000; Full time

Benefits offered by this job

Part of JazzWorld group

Job summary

Teknosys is seeking an IT Operations Engineer in Islamabad to ensure stability, availability, and performance of enterprise systems. The role is proactive, focusing on incident resolution, cross-functional collaboration, and maintaining service levels.

You will participate in rotation shifts and on-call schedules to provide 24/7 production support, monitor environments, and contribute to deployments and automation initiatives. Bachelor’s degree required with 0–2 years of experience.

Qualifications

• Bachelor's degree in Computer Science, IT or related field.
• 0-2 years of experience in application support, technical support, or system administration.
• Proficiency in Linux and Windows Server operating systems.
• Familiarity with monitoring tools (Nagios, Zabbix, Datadog) and basic networking (TCP/IP, DNS, Firewalls).
• Exposure to cloud platforms (AWS, Azure, Google Cloud) and understanding of incident management, SLAs and ITIL frameworks.

Responsibilities

• Provide L1/L2 technical support for enterprise systems and customer-facing applications.
• Troubleshoot, diagnose, and resolve application, hardware, and infrastructure-related issues.
• Monitor production environments, respond to alerts, and perform root cause analysis (RCA).
• Escalate critical issues while maintaining end-to-end ownership of incidents.
• Utilize monitoring tools (Nagios, Zabbix, Datadog) to track system health and performance.
• Support deployments, releases, and operational maintenance activities.
• Collaborate with development, networking, and system administration teams to resolve cross-functional issues.
• Recommend improvements to enhance system stability, automation, and operational efficiency.
• Contribute to automation and operational excellence initiatives.
• Maintain and update knowledge base articles, SOPs, runbooks, and troubleshooting guides.
• Participate in rotational shifts, weekend coverage, and on-call support to ensure 24/7 operations.

Skills

L1/L2 support

Linux

Windows Server

Monitoring tools

Cloud platforms

Incident management

SLA adherence

On-call shifts

Education

Bachelor's degree in Computer Science / IT

Tools

Nagios

Zabbix

Datadog

AWS

Azure

Google Cloud

Job description

Teknosys is seeking an IT Operations Engineer in Islamabad to ensure stability, availability, and performance of enterprise systems. The role is proactive, focusing on incident resolution, cross-functional collaboration, and maintaining service levels.

You will participate in rotation shifts and on-call schedules to provide 24/7 production support, monitor environments, and contribute to deployments and automation initiatives. Bachelor’s degree required with 0–2 years of experience.