IT Operations Associate, Level 6

Jobtailor; Islamabad; On-site; PKR 900,000 - 1,300,000; Full time

Job summary

Jobtailor in Islamabad is seeking an IT Maintenance and Support Coordinator to lead and guide information technology maintenance and support activities. The role focuses on system and hardware maintenance, monitoring, reporting, and IT solution recommendations while coordinating a team of IT staff and assisting in the implementation of new applications.

The ideal candidate will have strong experience in IT maintenance, with proficiency in English and Urdu, and IT certifications such as

Qualifications

• Pakistan nationals only.
• Completion of secondary school education.
• 6 years of progressively responsible work in the relative business stream.
• Experience in administration work with the UN or other international organizations.
• Experience analysing service management results and developing service enhancement recommendations.
• Experience participating in country office procurement/budgeting process.
• Fluency in oral and written English and Urdu.
• IT certifications such as Microsoft, Cisco, and ITIL are desirable.
• Applicants who previously submitted applications are not required to apply again.

Responsibilities

• Coordinate and guide Information Technology maintenance and support activities.
• Carry out system and hardware maintenance, including specialised network monitoring and system protection.
• Monitor technology reliability, identify user needs, analyse data, and produce reports recommending IT solutions.
• Resolve standard IT queries independently and escalate when required.
• Provide technical training to end users and guidance and training to junior colleagues.
• Support implementation of new applications.
• Draft end-user and technical documentation.
• Implement improvements to IT methods and processes.
• Coordinate installation and maintenance of telecommunications systems and equipment.
• Coordinate a team of IT staff.
• Follow emergency response processes to support emergency food assistance needs.

Skills

IT Maintenance Coordination

System Protection

Team Coordination

User Support

Data Analysis

Technical Documentation

Problem Solving

Education

Secondary education

Tools

Microsoft Certification

Cisco Certification

ITIL Certification

Job description

• Coordinate and guide Information Technology maintenance and support activities


• Carry out system and hardware maintenance, including specialised network monitoring and system protection


• Monitor technology reliability, identify user needs, analyse data, and produce reports recommending IT solutions


• Resolve standard IT queries independently and escalaze when required


• Provide technical training to end users and guidance and training to junior colleagues


• Support implementation of new applications


• Draft end-user and technical documentation


• Implement improvements to IT methods and processes


• Coordinate installation and maintenance of telecommunications systems and equipment


• Coordinate a team of IT staff


• Follow emergency response processes to support emergency food assistance needs

Requirements

• Pakistan nationals only


• Completion of secondary school education


• 6 years of progressively responsible work in the relative business stream


• Experience in administration work with the UN or other international organizations


• Experience analysing service management results and developing service enhancement recommendations


• Experience participating in business process re-engineering efforts and identifying service management improvements


• Experience participating in country office procurement/budgeting process


• Fluency in oral and written English and Urdu


• IT certifications such as Microsoft, Cisco, and ITIL are desirable


• Applicants who previously submitted applications are not required to apply again

Core Competencies

Demonstrates expertise in IT maintenance and support, including system and hardware management, user training, and process improvement. Proficient in analyzing service management results and implementing enhancements within international organizations.

Highest-signal resume keywords

• IT Maintenance Coordination


• System Protection


• Technical Training


• Service Management Analysis


• Fluency in English and Urdu

Hard Skills

• System Maintenance


• Network Monitoring


• Data Analysis


• Technical Documentation


• Business Process Re-engineering


• Service Enhancement Recommendations


• Telecommunications Systems Coordination


• Procurement Process Participation

Soft Skills

• Team Coordination


• Problem Solving


• User Support

Certifications & Qualifications

• Microsoft Certification


• Cisco Certification


• ITIL Certification

Industry Keywords

• UN Experience


• International Organizations


• Emergency Response Processes