Readvertisement - Roster - IT Operations Associate - Level 6 - Multiple Locations (Pakistan)

Logistics Cluster; Pakistan; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

World Food Programme (WFP) seeks an IT Operations Associate to coordinate IT maintenance and support activities across Pakistan duty stations to ensure reliable IT services for staff.

The role involves monitoring system performance, producing reports, and guiding junior colleagues. A Bachelor’s degree in CS/IT and 6 years of relevant experience are required, with ITIL, Microsoft, or Cisco certifications desirable.

Qualifications

• Fluent in English and Urdu for written and spoken communications.
• Bachelor's degree in Computer Science, Information Technology or related field; ITIL/ Cisco/ Microsoft certifications desirable.
• 6 years of progressive experience in IT operations or service management with UN or international organizations.

Responsibilities

• Coordinate hardware and software maintenance to keep IT services reliable.
• Monitor system performance and generate reports to support decision-making.
• Answer user queries and provide accurate information to staff.

Skills

English language

Urdu language

Team coordination

Education

Bachelor's degree in Computer Science / IT

IT certifications (Microsoft, Cisco, ITIL)

Tools

Microsoft

Cisco

ITIL

Job description

DATE LIMITE DE CANDIDATURE 21 September 2026-23:59-UTC+05:00 heure normale du Pakistan (Karachi)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP: The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Job Title: IT Operations Associate
Grade: Level 6 and equivalent
Duty Station: Multiple Locations within Pakistan
Date of Publication: 7 September 2026
Deadline of Application: 21 September 2026
This Vacancy Announcement is for Pakistan Nationals Only. Applicants who have previously submitted their applications are not required to apply again. Note: This vacancy announcement will also be used to build a roster of prequalified applicants for future opportunities within same job profile at the current or lower level in Pakistan. Qualified women are strongly encouraged to apply.

JOB PURPOSE

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

KEY RESPONSIBILITIES

1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision‑making.
3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
6. Support the co‑ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
7. Draft standard material such as end‑user and technical documentation to ensure staff have access to required information about IT services and products.
8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

EDUCATION & EXPERIENCE

• Education: Completion of secondary school education. A post‑secondary certificate or Bachelor’s degree in Computer Sciences, Computer Engineering, Information Technology or related functional area. IT certifications like Microsoft, Cisco and ITIL are also desirable.
• Experience: 6 years of progressively responsible work in the relative business stream with experience in administration work with the UN or other international organizations.
• Experience: Has experience analysing service management results and development service enhancement recommendations.
• Experience: Has participated in business process re‑engineering efforts and identified service management improvements.
• Experience: Has experience participating in country office procurement/budgeting process.
• Language: Fluency in both oral and written communication in English and Urdu.

DEFINING COMMUNICATIONS AND EQUITY

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate. We are the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.