Readvertisement - Roster - IT Operations Associate - Level 6 - Multiple Locations (Pakistan)

World Food Programme; Pakistan; On-site; PKR 1,000,000 - 1,400,000; Full time

Job summary

World Food Programme in Pakistan seeks an IT Operations Associate to coordinate IT maintenance and support activities, ensuring reliable services for staff across multiple locations.

The role requires a post-secondary certificate or Bachelor's in an IT-related field, 6 years in IT with UN/private sector experience, and fluency in English and Urdu. It offers a pathway to contribute to humanitarian work and professional development.

Qualifications

• Completion of secondary school education. A post-secondary certificate or Bachelor’s degree in Computer Sciences, Computer Engineering, Information Technology or related field.
• IT certifications like Microsoft, Cisco and ITIL are desirable.
• 6 years of progressively responsible work in the relative business stream with experience in administration work with the UN or other international organizations.
• Experience analyzing service management results and developing service enhancement recommendations.
• Experience participating in country office procurement/budgeting process.

Responsibilities

• Carry out system and hardware maintenance tasks to ensure technology runs effectively.
• Monitor technology reliability and analyse data to recommend IT solutions.
• Resolve queries and provide accurate information to staff.
• Provide standard technical training to end users of commonly used technology.
• Guide and train junior colleagues in IT support delivery.
• Coordinate installation and maintenance of telecommunications systems and equipment.
• Draft end-user and technical documentation for IT services.
• Coordinate a team of IT staff to meet objectives in line with regulations.
• Follow emergency response processes to support humanitarian needs.

Skills

System maintenance

Data analysis

Staff training

Team coordination

Education

Bachelor's degree in Computer Sciences/Information Technology

Job description

DEADLINE FOR APPLICATIONS 21 September 2026-23:59-GMT+05:00 Pakistan Standard Time (Karachi)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

About the Job Job Title: IT Operations Associate Grade: Level 6 and equivalent Duty Station: Multiple Locations within Pakistan Date of Publication: 7 September 2026 Deadline of Application: 21 September 2026 This Vacancy Announcement is for Pakistan Nationals Only. Applicants who have previously submitted their applications are not required to apply again. Note: This vacancy announcement will also be used to build a roster of prequalified applicants for future opportunities within same job profile at the current or lower level in Pakistan. Qualified women are strongly encouraged to apply.

JOB PURPOSE To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

EDUCATION & EXPERIENCE

Education: Completion of secondary school education. A post‑secondary certificate or Bachelor’s degree in Computer Sciences, Computer Engineering, Information Technology or related functional area. IT certifications like Microsoft, Cisco and ITIL are also desirable.

• 6 years of progressively responsible work in the relative business stream with experience in administration work with the UN or other international organizations.
• Has experience analysing service management results and development service enhancement recommendations.
• Has participated in business process re‑engineering efforts and identified service management improvements.
• Has experience participating in country office procurement/budgeting process.

Language: Fluency in both oral and written communication in English and Urdu.

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [e-mail]

WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate.

We are the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change.

Read more about WFP’s history here, and WFP’s mission here.

Want to hear what it’s like working for WFP? Check out our newsletter highlighting the career stories of our passionate staff here: Pathway to WFP | LinkedIn Integrity, collaboration, commitment, humanity, inclusion. These values inspire everything we do every day, allowing us to work towards a world with zero hunger. You can read more about the values here.

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework.

WFP is aware of fictitious employment offers being circulated via email or originating from online job boards. Many of these schemes consist of an alleged offer of employment or contract with WFP in return for the payment of fees or providing personal or banking information. Read more.