IT Officer

Translation Empire Ltd; Rawalpindi Cantonment; On-site; PKR 446,400 - 781,200; Full time

Job summary

A technology services company in Rawalpindi Cantonment is looking for a Technical Support Specialist. The role includes providing technical support, assisting in setup and maintenance of IT equipment, and ensuring the security of VOIP systems. Candidates should have knowledge of Active Directory, DHCP, DNS, and be excellent in communication. Certifications like CCNA and MCSA are preferred. Shifts are from 1:00 PM to 9:00 PM and 2:00 PM to 10:00 PM.

Qualifications

• Knowledge of Active Directory, DHCP, DNS, MS Teams Administration, and Office 365 Administration.

Responsibilities

• Provide technical support to employees, troubleshooting hardware and software issues.
• Assist in the setup, configuration, and maintenance of IT equipment.
• Install, update, and configure software applications and operating systems.
• Ensure security of VOIP devices and servers; support VOIP telephone systems.

Skills

Excellent written and verbal communication skills

Strong problem-solving and troubleshooting abilities

Ability to remain calm and professional under pressure

Ability to work independently and as part of a team

Comfortable with technology

Positive attitude and commitment to providing excellent IT-related support

Tools

Active Directory

DHCP

DNS

MS Teams Administration

Office 365 Administration

Job description

Responsibilities

• Technical Support: Provide technical support to employees, including troubleshooting hardware and software issues, and assisting with IT-related inquiries.
• Assist in the setup, configuration, and maintenance of computers, printers, CCTV, NVR, and other IT equipment.
• Software Installation: Install, update, and configure software applications and operating systems on employee devices.
• Work with the team to ensure security of all VOIP devices and servers, provide support for VOIP telephone systems, including softphones and PBX.

Knowledge & Qualifications

• Knowledge of Active Directory, DHCP, DNS, MS Teams Administration, and Office 365 Administration.

Skills

• Excellent written and verbal communication skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to remain calm and professional under pressure.
• Ability to work independently and as part of a team.
• Comfortable with technology and ability to quickly learn new systems.
• Positive attitude and commitment to providing excellent IT-related Support.

Certifications (preferred)

• CCNA, MCSA, and CompTIA ++ training certifications are preferred.

Shift Timings

1:00pm-9:00pm; 2:00pm-10:00pm

Location

DHA 1 Sector F Rwp