IT & Marketing Support Coordinator (Delivery Platforms) Full Time · Onsite · Lahore View Role

Murkez Technologies; Lahore; On-site; PKR 550,000 - 850,000; Full time

Job summary

Murkez Technologies in Lahore, Pakistan seeks an IT & Marketing Support Coordinator (Delivery Platforms) to manage store listings and product catalogs on Uber Eats and DoorDash, with POS/tablet integrations and promotions setup.

You will remotely troubleshoot basic issues, coordinate with PriceBook to ensure pricing accuracy, create promotions, edit product images with AI tools, and communicate with US store managers and the Operations team.

Qualifications

• Bachelor’s degree in Business Management, IT, Marketing, or related field, or equivalent practical experience.
• 1–3 years of experience in IT support, digital marketing, e-commerce, or related field.
• Strong command of English (written and verbal) with ability to communicate with U.S.-based stakeholders.
• Comfortable with computers and apps, including basic troubleshooting of software and hardware (tablets, POS, logins).
• Familiar with AI-based image editing/design tools (Canva AI, Adobe Firefly, or equivalent).
• Strong attention to detail and ability to stay organized with recurring weekly tasks.

Responsibilities

• Configure and maintain store listings and product catalogs on Uber Eats, DoorDash, and similar delivery platforms, including integration with store POS and tablet systems where applicable.
• Resolve basic technical issues (order sync errors, tablet connectivity, login and account problems) by remotely guiding store staff, and expedite complex issues to platform support or IT.
• Coordinate with the PriceBook team to ensure delivery-platform pricing and product information match in-store pricing.
• Create, schedule, and update in-app promotions (e.g., free delivery over a set amount, percentage-off deals, and bundle offers), and track which ones perform best.
• Assist with the customer loyalty program, including updating point and discount rules and tracking participation.
• Enhance, edit, and standardize product and bundle images using AI-based tools, ensuring images accurately represent the actual products.
• Improve product titles and descriptions on each delivery platform so items are easier to find in in-app search.
• Pull and organize order data and performance reports from each platform for management.
• Maintain clear, professional communication with U.S.-based store managers, the Operations team, and platform support by phone and email.

Skills

IT support

Digital marketing

E-commerce

English proficiency

Organization

Communication

Education

Bachelor's degree in Business Management, Information Technology, Marketing, or related field

Tools

POS systems

Tablet devices

AI-based image editing tools

Canva AI / Adobe Firefly

Job description

Job Title: IT & Marketing Support Coordinator (Delivery Platforms)

Timing: 7:00 PM – 4:00 AM · Karachi (PKT)

Employment Type: Full Time (Onsite)

Location: Lahore, Pakistan

• Configure and maintain store listings and product catalogs on Uber Eats, DoorDash, and similar delivery platforms, including integration with store POS and tablet systems where applicable.
• Resolve basic technical issues (order sync errors, tablet connectivity, login and account problems) by remotely guiding store staff, and expedite complex issues to platform support or IT.
• Coordinate with the PriceBook team to ensure delivery-platform pricing and product information match in-store pricing.

Promotions & Listing Presentation

• Create, schedule, and update in-app promotions (e.g., free delivery over a set amount, percentage-off deals, and bundle offers), and track which ones perform best.
• Assist with the customer loyalty program, including updating point and discount rules and tracking participation.
• Enhance, edit, and standardize product and bundle images using AI-based tools, ensuring images accurately represent the actual products.
• Improve product titles and descriptions on each delivery platform so items are easier to find in in-app search.

Reporting & Communication

• Pull and organize order data and performance reports from each platform for management.
• Maintain clear, professional communication with U.S.-based store managers, the Operations team, and platform support by phone and email.

Requirements

• Bachelor’s degree in Business Management, Information Technology, Marketing, or a related field, or equivalent practical experience.
• 1–3 years of experience in IT support, digital marketing, e-commerce, or a related field.
• Strong command of English (both written and verbal), with the ability to communicate confidently with U.S.-based stakeholders.
• Comfortable with computers and apps, including basic troubleshooting of software and hardware issues (tablets, POS systems, and logins).
• Comfortable using AI-based image editing and design tools (e.g., Canva AI, Adobe Firefly, or similar).
• Strong attention to detail and able to stay organized with recurring weekly tasks.

Preferred

• Experience with Uber Eats, DoorDash, or similar delivery platforms.
• Prior experience with IT support, POS systems, or basic tech troubleshooting.
• Prior experience with digital marketing or promotions.