IT Marketing Support Coordinator

Murkez Technologies; Lahore; On-site; PKR 1,004,000 - 1,562,000; Full time

Job summary

MurkezTechnologies is seeking an IT & Marketing Support Coordinator to manage online delivery-platform operations for a US-based network. You will handle store listings, POS integration, and basic troubleshooting, while also coordinating promotions, imagery, and loyalty programs across Uber Eats, DoorDash, and similar platforms.

You will work with US store managers and the Operations team to keep listings accurate, presented well, and aligned with in-store pricing.

Qualifications

• Bachelor's degree in a related field or equivalent practical experience.
• 1–3 years in IT support, digital marketing, or e-commerce.
• Strong written and spoken English communicating with US stakeholders.

Responsibilities

• Configure and maintain store listings on Uber Eats, DoorDash, and similar platforms.
• Handle IT support tasks including troubleshooting and POS integration.
• Create and manage in-app promotions and product imagery using AI tools.
• Coordinate with US store managers and Operations to ensure accurate listings.

Skills

IT support

Digital marketing

E-commerce

English proficiency

Communication

Education

Bachelor's degree in Business Management, Information Technology, Marketing, or related field

Tools

POS systems

Canva AI

Adobe Firefly

Job description

We are an emerging business consulting company providing services to industry-leading clientele in North America, Europe, and the Middle East.

We have a multidisciplinary service portfolio catering to 19 clients across 3 continents including market leaders in the Telecom, Healthcare, Insurance, Energy, Food, and Real Estate industries.

Job Description

About the Role:

MurkezTechnologies is seeking a motivated and detail-oriented IT & MarketingSupport Coordinator to support the online delivery operations of a U.S.-basedconvenience store and fuel station network. This role covers both the technicaland marketing sides of delivery-platform operations — managing store listings,POS integration, and basic troubleshooting, while also handling in-apppromotions and product imagery. The Coordinator will work closely with U.S.store managers and the Operations team to keep listings accurate and wellpresented across every platform.

Key Responsibilities:

Platform Setup & Systems Support

• Configure and maintain store listings and product catalogs on Uber Eats, DoorDash, and similar delivery platforms, including integration with store POS and tablet systems where applicable.
• Resolve basic technical issues (order syncerrors, tablet connectivity, login and account problems) by remotely guidingstore staff, and elevate complex issues to platform support or IT.
• Coordinate with the PriceBook team to ensuredelivery-platform pricing and product information match in-store pricing.

Promotions & Listing Presentation

• Create, schedule, and update in-app promotions(e.g., free delivery over a set amount, percentage-off deals, and bundleoffers), and track which ones perform best.
• Assist with the customer loyalty program,including updating point and discount rules and tracking participation.
• Enhance, edit, and standardize product andbundle images using AI-based tools, ensuring images accurately represent theactual products.
• Improve product titles and descriptions on eachdelivery platform so items are easier to find in in-app search.

Reporting & Communication

• Pull and organize order data and performance reports from each platform for management.
• Maintain clear, professional communication withU.S.-based store managers, the Operations team, and platform support by phoneand email.

Preferred:

• Experience with Uber Eats, DoorDash, or similar delivery platforms.
• Prior experience with IT support, POS systems, or basic tech troubleshooting.
• Prior experience with digital marketing orpromotions.

Requirements:

• Bachelor's degree in Business Management,Information Technology, Marketing, or a related field, or equivalent practicalexperience.
• 1–3 years of experience in IT support, digitalmarketing, e-commerce, or a related field.
• Strong command of English (both written andverbal), with the ability to communicate confidently with U.S.-basedstakeholders.
• Comfortable with computers and apps, includingbasic troubleshooting of software and hardware issues (tablets, POS systems,and logins).
• Comfortable using AI-based image editing anddesign tools (e.g., Canva AI, Adobe Firefly, or similar).
• Strong attention to detail and able to stayorganized with recurring weekly tasks.