IT Helpdesk Specialist (L1) – Desktop, Network & AD

The Briefed; Karachi Division; Vor Ort; PKR 300.000 - 600.000; Vollzeit

Zusammenfassung

Inbox Business Technologies is seeking a Technical Support Officer to deliver Level-1 end-user support, covering desktops, laptops, LAN/telecom, and video conferencing scheduling. You will troubleshoot issues, manage user accounts, and support AD, Domain Controllers, and Exchange Server administration.

The role requires a Bachelor's or Diploma in CS/IT with 1–3 years in IT support, strong Windows/Office knowledge, and good communication.

Qualifikationen

• Bachelor’s degree or Diploma in Computer Science, IT, or related field.
• 1-3 years of IT support or service desk experience preferred.
• Basic knowledge of Windows OS and MS Office applications.
• Strong knowledge of Active Directory, Domain Controllers, and Exchange Server administration.
• Understanding of TCP/IP, DNS, DHCP, VPN, and Wi‑Fi troubleshooting.
• Basic desktop hardware and peripheral troubleshooting.
• Good communication and coordination skills.
• Strong customer service orientation and problem-solving abilities.

Aufgaben

• Provide Level-1 end user support, desktop, laptop, LAN/telecom, and VC scheduling.
• Troubleshoot basic hardware, software, OS, and application issues.
• Perform user account management including password resets and access support.
• Provide first-level LAN/WAN, Wi‑Fi, VPN connectivity support.
• Support Active Directory, Domain Controllers, Exchange Server, and user accounts.
• Assist with installation, configuration, and deployment of IT equipment and software.
• Maintain IT asset records, inventory updates, and related docs.
• Provide onsite and remote end-user support while ensuring customer satisfaction.

Kenntnisse

Active Directory

VPN

LAN/WAN troubleshooting

Windows OS

Microsoft Office

Customer service

Ausbildung

Bachelor/ Diploma in CS/IT

Tools

Exchange Server

Remote support tools

Jobbeschreibung

Inbox Business Technologies is seeking a Technical Support Officer to deliver Level-1 end-user support, covering desktops, laptops, LAN/telecom, and video conferencing scheduling. You will troubleshoot issues, manage user accounts, and support AD, Domain Controllers, and Exchange Server administration.

The role requires a Bachelor's or Diploma in CS/IT with 1–3 years in IT support, strong Windows/Office knowledge, and good communication.