Desktop Support Engineer

QueryTel Inc.; Karachi Division; On-site; PKR 12,465,000 - 18,006,000; Full time

Job summary

QueryTel Inc. is seeking a Desktop Support Engineer with 3–5 years of hands-on experience to support end users across its North American client base.

The role requires troubleshooting skills, Windows desktop experience, and working knowledge of Azure Active Directory, with shifts aligned to North American business hours. The position involves L1/L2 support for Windows devices, managing access via Azure AD, and handling tickets with clear documentation.

Qualifications

• 3–5 years of hands-on experience in a Desktop Support or IT Support role.
• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Strong understanding of Windows OS, basic networking, and IT support best practices.
• Working knowledge of Azure Active Directory and Office 365 administration.

Responsibilities

• Provide L1 and L2 desktop support for Windows desktops, laptops, printers, and peripherals.
• Troubleshoot hardware, software, network, and application issues.
• Manage users, devices, and access in Azure Active Directory to support Office 365 and standard enterprise applications.
• Handle support tickets, document issues and resolutions, and escalate complex problems when required.
• Ensure timely and effective user support during assigned shifts.

Skills

Troubleshooting

Desktop support

Windows OS

Education

Bachelor's degree in CS/IT

Tools

Azure Active Directory

Office 365

Job description

Job Description

Company Profile: QueryTel Inc. is a managed IT services and technology solutions provider serving businesses primarily across North America since 1995. Headquartered in Mississauga, Canada, QueryTel delivers reliable IT support, cloud services, cybersecurity solutions, and custom software development. The company focuses on helping organizations maintain secure, scalable, and uninterrupted IT operations through proactive support and modern technology solutions.

Job Overview

QueryTel is hiring a Desktop Support Engineer with 3-5 years of experience to support end users across its North American client base. This role requires strong troubleshooting skills, hands‑on desktop support experience, and working knowledge of Microsoft Azure Active Directory. Candidates must be comfortable working rotational shifts to align with North American business hours.

Key Responsibilities

• Provide L1 and L2 desktop support for Windows desktops, laptops, printers, and peripherals.
• Troubleshoot hardware, software, network, and application issues.
• Manage users, devices, and access in Azure Active Directory to support Office 365 and standard enterprise applications.
• Handle support tickets, document issues and resolutions, and escal gate complex problems when required.
• Ensure timely and effective user support during assigned shifts.

Job Specification

• 3 to 5 years of hands‑on experience in a Desktop Support or IT Support role.
• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Strong understanding of Windows OS, basic networking, and IT support best practices.
• Working knowledge of Azure Active Directory and Office 365 administration.