IT Technical Support Officer - Active Directory & VPN NEW

The Briefed; Karachi Division; On-site; PKR 300,000 - 600,000; Full time

Job summary

Inbox Business Technologies is seeking a Technical Support Officer to deliver Level-1 end-user support, covering desktops, laptops, LAN/telecom, and video conferencing scheduling. You will troubleshoot issues, manage user accounts, and support AD, Domain Controllers, and Exchange Server administration.

The role requires a Bachelor's or Diploma in CS/IT with 1–3 years in IT support, strong Windows/Office knowledge, and good communication.

Qualifications

• Bachelor’s degree or Diploma in Computer Science, IT, or related field.
• 1-3 years of IT support or service desk experience preferred.
• Basic knowledge of Windows OS and MS Office applications.
• Strong knowledge of Active Directory, Domain Controllers, and Exchange Server administration.
• Understanding of TCP/IP, DNS, DHCP, VPN, and Wi‑Fi troubleshooting.
• Basic desktop hardware and peripheral troubleshooting.
• Good communication and coordination skills.
• Strong customer service orientation and problem-solving abilities.

Responsibilities

• Provide Level-1 end user support, desktop, laptop, LAN/telecom, and VC scheduling.
• Troubleshoot basic hardware, software, OS, and application issues.
• Perform user account management including password resets and access support.
• Provide first-level LAN/WAN, Wi‑Fi, VPN connectivity support.
• Support Active Directory, Domain Controllers, Exchange Server, and user accounts.
• Assist with installation, configuration, and deployment of IT equipment and software.
• Maintain IT asset records, inventory updates, and related docs.
• Provide onsite and remote end-user support while ensuring customer satisfaction.

Skills

Active Directory

VPN

LAN/WAN troubleshooting

Windows OS

Microsoft Office

Customer service

Education

Bachelor/ Diploma in CS/IT

Tools

Exchange Server

Remote support tools

Job description

Inbox Business Technologies is a leading IT and services company and we're looking for a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support and assistance to our clients. This is a unique opportunity to join a dynamic and growing team and to learn new skills in the IT industry.

Responsibilities

• Provide Level-1 End User Support Services, Desktop, Laptop, Lan/Telecom and VC Scheduling
• Troubleshoot and resolve basic hardware, software, operating system, and application-related issues.
• Perform user account management activities including password resets and access-related support.
• Provide first-level support for LAN/WAN, Wi-Fi, VPN connectivity, and network-related issues.
• Support Active Directory, Domain Controllers, Exchange Server, and user account management activities.
• Support installation, configuration, and deployment of IT equipment and standard software.
• Maintain IT asset records, inventory updates, and related documentation.
• Provide onsite and remote support to end users while ensuring high customer satisfaction.

Requirements

• Bachelor’s degree or Diploma in Computer Science, Information Technology, or related field.
• 1-3 years of experience in IT support or service desk operations preferred.
• Basic knowledge of Windows operating systems and Microsoft Office applications.
• Strong technical knowledge of Active Directory, Domain Controllers, and Exchange Server administration.
• Understanding hardware and networking concepts including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Basic understanding of desktop hardware and peripheral troubleshooting.
• Good communication and coordination skills.
• Strong customer service orientation.
• Problem-solving and time management skills.
• Ability to work independently and within a team environment.

Equal Opportunity & Inclusion

We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.

At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.