IT Support Specialist | Helpdesk & Troubleshooting Pro

FamilyFirst Qatar; Punjab; On-site; PKR 4,499,000 - 5,388,000; Full time

Job summary

FamilyFirst Qatar is seeking an IT Support Specialist to join our team in Faisalabad, Pakistan. You will provide technical support to employees and clients, troubleshoot hardware and software, and maintain computer systems in a fast-paced environment.

The ideal candidate has a bachelor's degree in computer science or related field, at least two years of experience, strong networking and troubleshooting skills, and excellent communication.

Qualifications

• Bachelor's degree in Computer Science or related field preferred.
• Minimum of 2 years experience in a similar IT Support Specialist role.
• Strong knowledge of computer hardware, operating systems, networking concepts, and troubleshooting techniques.
• Experience with Microsoft Office Suite (Word, Excel, Outlook).
• Excellent communication skills (verbal and written) with the ability to explain technical information in simple terms.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Strong problem-solving skills with attention to detail.

Responsibilities

• Provide technical support to employees and clients via phone, email, or in person.
• Troubleshoot hardware and software issues on desktops, laptops, printers, and other peripherals.
• Install and configure computer systems and software according to company standards.
• Set up user accounts and permissions on various systems.
• Maintain inventory of all hardware and software assets.
• Document all support activities in the ticketing system.
• Collaborate with other IT team members to resolve complex issues.
• Keep up-to-date with the latest technology trends and advancements in the industry.

Skills

Troubleshooting

Networking concepts

Computer hardware

Operating systems

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft Office Suite

Job description

FamilyFirst Qatar is seeking an IT Support Specialist to join our team in Faisalabad, Pakistan. You will provide technical support to employees and clients, troubleshoot hardware and software, and maintain computer systems in a fast-paced environment.

The ideal candidate has a bachelor's degree in computer science or related field, at least two years of experience, strong networking and troubleshooting skills, and excellent communication.