IT Business Partner – Formal Schools

The Citizen Foundation; Karachi Division; On-site; PKR 2,500,000 - 4,500,000; Full time

Job summary

The Citizen Foundation is seeking a senior transformation and automation leader to align digital initiatives with school operations and programs in Karachi. You will shape automation opportunities, drive end-to-end delivery, and champion AI use cases to improve efficiency and decision-making.

You will work with multiple departments to redesign processes, oversee OMS integrations, and ensure scalable, sustainable solutions while managing vendors and governance across the organization.

Responsibilities

• Serve as the strategic technology and transformation partner to Formal Schools leadership, aligning digital initiatives with operational and program goals.
• Lead identification, prioritization, and shaping of automation, digitization, and transformation opportunities across school operations.
• Drive end-to-end delivery of transformation initiatives including discovery, process reengineering, solution design, piloting, and scaling.
• Work with departments to map, challenge, and redesign processes that are overly manual, fragmented, or inefficient.
• Translate business needs into structured functional requirements and work closely with IT teams, platform owners, and vendors to deliver solutions.
• Oversee digitization of school processes into OMS and other enterprise platforms, ensuring integration, scalability, and sustainability.
• Champion intelligent automation and AI use cases to reduce manual effort and improve decision-making.
• Actively manage vendor relationships and ensure high-quality, timely delivery of solutions.
• Ensuring appropriate governance while avoiding bottlenecks.
• Drive change management, user adoption, and capability building across school operations teams.
• Define and track measurable outcomes such as efficiency gains, adoption rates, and operational improvements.

Job description

• Serve as the strategic technology and transformation partner to Formal Schools leadership, aligning digital initiatives with operational and program goals.
• Lead identification, prioritization, and shaping of automation, digitization, and transformation opportunities across school operations.
• Drive end-to-end delivery of transformation initiatives including discovery, process reengineering, solution design, piloting, and scaling.
• Work with departments to map, challenge, and redesign processes that are overly manual, fragmented, or inefficient.
• Translate business needs into structured functional requirements and work closely with IT teams, platform owners, and vendors to deliver solutions.
• Oversee digitization of school processes into OMS and other enterprise platforms, ensuring integration, scalability, and sustainability.
• Champion intelligent automation and AI use cases to reduce manual effort and improve decision-making.
• Actively manage vendor relationships and ensure high-quality, timely delivery of solutions.
• Ensuring appropriate governance while avoiding bottlenecks.
• Drive change management, user adoption, and capability building across school operations teams.
• Define and track measurable outcomes such as efficiency gains, adoption rates, and operational improvements.