Information Technology (IT) Business Partner

The Citizens Foundation; Karachi Division; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

The Citizens Foundation seeks a senior Transformation Lead to partner with Formal Schools leadership, aligning digital initiatives with operational goals. You will identify opportunities across school operations, drive end-to-end delivery, and redesign processes that are manual or fragmented.

You will translate business needs into requirements and collaborate with IT teams and vendors to deliver scalable solutions.

Qualifications

• Requires BS/BBA in Computer Science, Business Analysis, or Project Management.
• Proven expertise in leading digital transformation initiatives at scale.
• Strong analytical and structured thinking with results focus.

Responsibilities

• Serve as the strategic technology and transformation partner to Formal Schools leadership.
• Identify, prioritize, and shape automation, digitization, and transformation opportunities across school operations.
• Drive end-to-end delivery of transformation initiatives from discovery to scaling.
• Map and redesign manual, fragmented processes for efficiency gains.
• Translate business needs into functional requirements and work with IT and vendors.
• Oversee digitization of school processes into OMS and enterprise platforms and ensure integration.

Skills

Digital Transformation

Process Reengineering

Business Analysis

Enterprise Platforms

Stakeholder Management

Vendors & Delivery Teams

Change Management

Project Management

Ambiguity Navigation

Data-driven Decision Making

Education

BS/BBA in Computer Science, Business Analysis, or Project Management

Tools

Workflow Automation Tools

Job description

• Serve as the strategic technology and transformation partner to Formal Schools leadership, aligning digital initiatives with operational and program goals.
• Lead identification, prioritization, and shaping of automation, digitization, and transformation opportunities across school operations.
• Drive end-to-end delivery of transformation initiatives including discovery, process reengineering, solution design, piloting, and scaling.
• Work with departments to map, challenge, and redesign processes that are overly manual, fragmented, or inefficient.
• Translate business needs into structured functional requirements and work closely with IT teams, platform owners, and vendors to deliver solutions.
• Oversee digitization of school processes into OMS and other enterprise platforms, ensuring integration, scalability, and sustainability.
• Champion intelligent automation and AI use cases to reduce manual effort and improve decision-making.
• Actively manage vendor relationships and ensure high-quality, timely delivery of solutions.
• Ensuring appropriate governance while avoiding bottlenecks.
• Drive change management, user adoption, and capability building across school operations teams.
• Define and track measurable outcomes such as efficiency gains, adoption rates, and operational improvements.

Required Skills:

• Strong understanding of large-scale operations, preferably in education, field programs, or multi-site environments.
• Proven experience in digital transformation, process reengineering, or business partnering roles.
• Experience in business analysis, digital transformation, or product ownership roles
• Deep understanding of enterprise platforms (ERP/CRM) and workflow automation tools.
• Ability to design end-to-end solutions integrating multiple systems and business processes.
• Strong stakeholder management and influencing skills, including engagement with senior leadership.
• Experience managing vendors, technology partners, and cross-functional delivery teams.
• Excellent analytical, problem-solving, and structured thinking capabilities.
• Strong project and program management skills with ability to manage multiple initiatives simultaneously.
• Experience driving change management and ensuring adoption of new systems and processes.
• High ownership mindset, proactive approach, and ability to operate in ambiguity with focus on outcomes.

Education:

Minimum BS/BBA (Computer Science, Business Analysis, Project Management)