ISO Quality Compliance Manager

Translation Empire; Saddar; On-site; PKR 1,800,000 - 3,600,000; Full time

Job summary

Translation Empire is seeking an experienced ISO Quality Compliance Manager to oversee compliance with ISO standards and regulatory frameworks. The role demands deep ISO knowledge and extensive auditing experience, including QMS development and continuous improvement initiatives.

The ideal candidate will lead certification activities, maintain quality documentation, and drive CAPA with cross-functional teams.

Qualifications

• Deep understanding of ISO standards (e.g., ISO 9001, ISO 27001, ISO 14001).
• Extensive auditing experience within Quality Management Systems (QMS) and regulatory compliance.
• Experience with ISO certification, surveillance, and recertification audits.
• Knowledge of GDPR compliance and sector-specific regulations.
• Experience with risk management and business continuity planning.

Responsibilities

• Manage ongoing compliance with ISO standards (ISO 9001, 27001, 14001).
• Lead ISO certification, surveillance, and recertification audits.
• Develop and maintain the Quality Management System (QMS).
• Update quality policies, procedures, manuals, and documentation regularly.
• Plan and conduct internal and external audits; close non-conformities timely.
• Identify gaps and drive corrective and preventive actions (CAPA).
• Deliver ISO compliance training and awareness programs to staff.
• Promote a culture of quality, compliance, and continuous improvement.
• Collaborate with cross-functional teams to address issues.
• Perform root cause analysis for audit findings and customer complaints.
• Stay updated on ISO changes and adapt accordingly.
• Liaise with auditors, certification bodies, and regulatory authorities.

Skills

ISO standards knowledge

Auditing experience

QMS implementation

Regulatory compliance

Risk management

Job description

We are seeking an experienced and detail-oriented ISO Quality Compliance Manager to oversee and manage the company's compliance with ISO standards and other regulatory frameworks. This role is critical to ensuring our processes, products, and services meet the required quality standards and that continuous improvement initiatives are effectively implemented. The ideal candidate will have a deep understanding of ISO standards (e.g., ISO 9001, ISO 27001, ISO 14001) and extensive experience in auditing, quality management systems (QMS), and regulatory compliance.

Key Responsibilities:

• Manage and ensure ongoing compliance with ISO standards (e.g., ISO 9001, ISO 27001, ISO 14001).
• Lead and coordinate ISO certification, surveillance, and recertification audits.
• Develop, implement, and maintain the company’s Quality Management System (QMS) in alignment with ISO and regulatory requirements.
• Review and update quality policies, procedures, manuals, and process documentation regularly.
• Plan, organize, and conduct internal and external audits; ensure timely closure of non-conformities.
• Identify gaps and areas for improvement; lead corrective and preventive action plans (CAPA).
• Deliver ISO standards and compliance-related training and awareness programs to employees.
• Promote a culture of quality, compliance, and continuous improvement across all departments.
• Collaborate with cross-functional teams to address quality and compliance issues effectively.
• Conduct root cause analysis for audit findings and customer complaints; drive process improvements.
• Stay updated on changes to ISO standards and ensure the organization adapts accordingly.
• Liaise with external auditors, certification bodies, and regulatory authorities as the main point of contact.
• Prepare and present compliance and audit reports to senior management and stakeholders.
• Support risk management, incident reporting, and continuous quality improvement initiatives.
• Monitor and analyze quality data and KPIs to ensure performance targets are achieved.

Preferred Qualifications:

• Experience in [Insert Industry, e.g., Manufacturing, IT, Healthcare, etc.].
• Knowledge of other standards like ISO 45001, GDPR compliance, or sector-specific regulations.
• Experience with risk management and business continuity planning.