ISO Quality Compliance Manager

Translation Empire PK; Saddar; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

Translation Empire PK is seeking an experienced ISO Quality Compliance Manager to oversee ISO standards adherence and regulatory compliance. You will audit, implement, and maintain the QMS, while driving continuous improvement across all departments.

The role requires expertise in ISO 9001, ISO 27001, and ISO 14001, plus strong auditing and training capabilities to build a proactive quality culture within the organization.

Qualifications

• Experience with ISO standards (9001, 27001, 14001) and audit cycles.
• Ability to lead CAPA programs and drive corrective actions.
• Strong knowledge of regulatory requirements and QMS processes.
• Proven track record in internal and external audits.

Responsibilities

• Manage and ensure ongoing compliance with ISO standards (9001, 27001, 14001).
• Lead and coordinate ISO certification, surveillance, and recertification audits.
• Develop, implement, and maintain the company's QMS per ISO and regulatory requirements.
• Review and update quality policies, procedures, manuals, and process documentation.
• Plan, organize, and conduct internal and external audits; close non-conformities timely.
• Identify gaps, drive CAPA, and oversee corrective actions across the organization.
• Deliver training on ISO standards and compliance to employees.
• Promote a culture of quality, compliance, and continuous improvement.
• Collaborate with cross-functional teams to address issues effectively.
• Conduct root cause analysis for audit findings and complaints; drive improvements.
• Stay updated on ISO changes and ensure organizational adaptation.
• Liaise with external auditors and regulatory authorities as primary contact.
• Prepare and present compliance and audit reports to senior management.
• Support risk management, incident reporting, and continuous quality initiatives.
• Monitor quality data and KPIs to ensure targets are met.

Skills

ISO standards

Auditing

Regulatory compliance

CAPA

Data analysis

Job description

We are seeking an experienced and detail-oriented ISO Quality Compliance Manager to oversee and manage the company's compliance with ISO standards and other regulatory frameworks. This role is critical to ensuring our processes, products, and services meet the required quality standards and that continuous improvement initiatives are effectively implemented. The ideal candidate will have a deep understanding of ISO standards (e.g., ISO 9001, ISO 27001, ISO 14001) and extensive experience in auditing, quality management systems (QMS), and regulatory compliance.

Key Responsibilities

• Manage and ensure ongoing compliance with ISO standards (e.g., ISO 9001, ISO 27001, ISO 14001)
• Lead and coordinate ISO certification, surveillance, and recertification audits
• Develop, implement, and maintain the company's Quality Management System (QMS) in alignment with ISO and regulatory requirements
• Review and update quality policies, procedures, manuals, and process documentation regularly
• Plan, organize, and conduct internal and external audits; ensure timely closure of non-conformities
• Identify gaps and areas for improvement; lead corrective and preventive action plans (CAPA)
• Deliver ISO standards and compliance-related training and awareness programs to employees
• Promote a culture of quality, compliance, and continuous improvement across all departments
• Collaborate with cross-functional teams to address quality and compliance issues effectively
• Conduct root cause analysis for audit findings and customer complaints; drive process improvements
• Stay updated on changes to ISO standards and ensure the organization adapts accordingly
• Liaise with external auditors, certification bodies, and regulatory authorities as the main point of contact
• Prepare and present compliance and audit reports to senior management and stakeholders
• Support risk management, incident reporting, and continuous quality improvement initiatives
• Monitor and analyze quality data and KPIs to ensure performance targets are achieved

Preferred Qualifications

• Experience in [Insert Industry, e.g., Manufacturing, IT, Healthcare, etc.]
• Knowledge of other standards like ISO 45001, GDPR compliance, or sector-specific regulations
• Experience with risk management and business continuity planning