GTM Operations & Jira Reporting Specialist

Motive; Islamabad; Hybrid; PKR 1,200,000 - 2,000,000; Full time

Job summary

Motive is seeking a Business Strategy & Operations Specialist to support GTM Operations by managing Jira dashboards, ticket hygiene, and operational reporting. This Islamabad-based hybrid role requires at least 3 days in the office weekly and aligns with U.S. Eastern Time hours.

You will maintain dashboards, build reporting views, review tickets for accuracy, and partner with analysts and stakeholders to improve operational visibility.

Qualifications

• 0–2 years of experience in business operations, sales operations, project coordination, reporting, or a data-focused role.
• Hands-on experience with Jira, ticketing systems, project-management tools, or workflow platforms.
• Strong attention to detail and ability to follow documented processes.
• Strong Google Sheets or Excel skills, including sorting, filtering, lookups, and basic data validation.
• Clear communication, strong follow-through, and ability to manage recurring deadlines.
• Familiarity with Jira dashboards, JQL, workflows, issue types, statuses, priorities, labels, and permissions.
• Basic understanding of metrics such as backlog, aging, SLA, throughput, cycle time, and resolution time.
• Experience with Salesforce, Confluence, Google Workspace, Tableau, SQL, automation, or scripting is a plus.
• Bachelor’s degree in Business, Operations, Economics, Data Analytics, Information Systems, or a related field is preferred but not required.

Responsibilities

• Maintain Jira dashboards, filters, queues, subscriptions, access, and documentation.
• Build reporting views for backlog, aging, workload, status, priorities, and throughput.
• Review tickets for accurate information, ownership, priority, routing, and status.
• Identify and follow up on stale, duplicate, blocked, unassigned, or incorrectly routed tickets.
• Prepare recurring Jira updates for team meetings and stakeholder reviews.
• Perform basic QA on dashboard data and ticket fields.
• Document processes and identify opportunities for standardization or automation.
• Partner with analysts, managers, requestors, and cross-functional stakeholders to resolve issues and improve operational visibility.

Skills

Jira

Google Sheets

Excel

Data analysis

Communication

Project coordination

Education

Bachelor’s degree in Business, Operations, Economics, Data Analytics, Information Systems

Tools

Salesforce

Confluence

Tableau

SQL

Google Workspace

Job description

Motive is seeking a Business Strategy & Operations Specialist to support GTM Operations by managing Jira dashboards, ticket hygiene, and operational reporting. This Islamabad-based hybrid role requires at least 3 days in the office weekly and aligns with U.S. Eastern Time hours.

You will maintain dashboards, build reporting views, review tickets for accuracy, and partner with analysts and stakeholders to improve operational visibility.