GTM Operations & Jira Analytics Specialist

Motive Technologies, Inc.; Islamabad; Hybrid; PKR 11,080,000 - 16,620,000; Full time

Job summary

Motive Technologies, Inc. is seeking a Business Strategy & Operations Specialist to optimize GTM operations through Jira dashboards, ticket hygiene, and reporting. This Islamabad-based hybrid role requires 3 days in-office weekly and aligns with U.S. Eastern Time hours.

You will maintain dashboards, review tickets, and build views to monitor backlog, aging, priorities, and throughput while collaborating with analysts and stakeholders to drive visibility and efficiency.

Qualifications

• . 0–2 years of experience in business operations, sales operations, project coordination, reporting, or a data-focused role.
• . Hands-on experience with Jira, ticketing systems, project-management tools, or workflow platforms.
• . Strong attention to detail and ability to follow documented processes.
• . Strong Google Sheets or Excel skills, including sorting, filtering, lookups, and basic data validation.
• . Clear communication, strong follow-through, and ability to manage recurring deadlines.
• . Familiarity with Jira dashboards, JQL, workflows, issue types, statuses, priorities, labels, and permissions.
• . Basic understanding of metrics such as backlog, aging, SLA, throughput, cycle time, and resolution time.
• . Experience with Salesforce, Confluence, Google Workspace, Tableau, SQL, automation, or scripting is a plus.
• . Bachelor’s degree in Business, Operations, Economics, Data Analytics, Information Systems, or a related field is preferred but not required.

Responsibilities

• Maintain Jira dashboards, filters, queues, subscriptions, access, and documentation.
• Build reporting views for backlog, aging, workload, status, priorities, and throughput.
• Review tickets for accurate information, ownership, priority, routing, and status.
• Identify and follow up on stale, duplicate, blocked, unassigned, or incorrectly routed tickets.
• Prepare recurring Jira updates for team meetings and stakeholder reviews.
• Perform basic QA on dashboard data and ticket fields.
• Document processes and identify opportunities for standardization or automation.
• Partner with analysts, managers, requestors, and cross-functional stakeholders to resolve issues and improve operational visibility.

Skills

Jira

Google Sheets/Excel

Attention to detail

Communication

Process documentation

Prioritization

Education

Bachelor’s degree in Business/Operations/Data Analytics or related field

Tools

Salesforce

Confluence

Tableau

SQL

Job description

Motive Technologies, Inc. is seeking a Business Strategy & Operations Specialist to optimize GTM operations through Jira dashboards, ticket hygiene, and reporting. This Islamabad-based hybrid role requires 3 days in-office weekly and aligns with U.S. Eastern Time hours.

You will maintain dashboards, review tickets, and build views to monitor backlog, aging, priorities, and throughput while collaborating with analysts and stakeholders to drive visibility and efficiency.