Global ERP & CRM Delivery Director

ITC Worldwide; Lahore; On-site; PKR 3,000,000 - 4,500,000; Full time

Job summary

A leading global IT services provider seeks a proficient Delivery Director to manage and deliver complex CRM and ERP projects across multiple regions. The successful candidate will lead a dynamic team to ensure high-quality delivery, focusing on customer satisfaction and fiscal responsibility. With over 10 years of experience in IT services delivery, the role demands strong leadership, strategic thinking, and effective communication skills. The role involves significant responsibility, including managing a diverse portfolio of implementations and collaborating with cross-functional teams.

Qualifications

• 10+ years of IT industry experience with services delivery organization.
• Real-world experience with large Business Application implementations, preferably Dynamics 365.
• Strong oral and written communication skills in English.

Responsibilities

• Act as the Business Applications Domain Leader for project execution.
• Drive customer satisfaction and revenue through delivery excellence.
• Manage delivery portfolio and team performance.

Skills

Strategic thinking

Project management

Leadership

Stakeholder alignment

Crisis management

Communication skills

Tools

Microsoft systems

SAP systems

Job description

A leading global IT services provider seeks a proficient Delivery Director to manage and deliver complex CRM and ERP projects across multiple regions. The successful candidate will lead a dynamic team to ensure high-quality delivery, focusing on customer satisfaction and fiscal responsibility. With over 10 years of experience in IT services delivery, the role demands strong leadership, strategic thinking, and effective communication skills. The role involves significant responsibility, including managing a diverse portfolio of implementations and collaborating with cross-functional teams.