Global Service Delivery Manager

SupportFinity™; Pakistan; On-site; PKR 1,004,400 - 1,339,200; Full time

Job summary

SupportFinity™ seeks a strategic leader for client management to oversee 24x7 service delivery and enhance client satisfaction. This role demands a strong track record in IT service delivery management and extensive experience in network technologies.

Key responsibilities include managing client relationships, leading service delivery operations, and collaborating with clients on IT vision development. Candidates should possess excellent communication skills and relevant IT experience, with a focus on continuous improvement.

Qualifications

• 6+ years of related experience in IT and IT technical staff management.
• Proven track record in Service Delivery management.
• Extensive experience in network management, including Route/Switch/Firewall and Voice technologies.
• Exceptional team player with outstanding interpersonal and communication skills.

Responsibilities

• Lead and oversee the client experience across 24x7 operations for multiple clients.
• Develop weekly, bi-weekly, and monthly operative ticket reporting from ServiceNow.
• Collaborate with clients to refine their IT vision and identify new opportunities.

Skills

Service Delivery Management

Client Satisfaction

Network Management

Interpersonal Skills

ITIL Foundation Certifications

Education

Bachelor's degree in relevant field

Tools

ServiceNow

Cisco Technologies

Job description

SupportFinity™ seeks a strategic leader for client management to oversee 24x7 service delivery and enhance client satisfaction. This role demands a strong track record in IT service delivery management and extensive experience in network technologies.

Key responsibilities include managing client relationships, leading service delivery operations, and collaborating with clients on IT vision development. Candidates should possess excellent communication skills and relevant IT experience, with a focus on continuous improvement.