General Manager (Operations)

Hopeghospital; Lahore; On-site; PKR 1,800,000 - 2,400,000; Full time

Job summary

Baskin Robbins Pakistan seeks an experienced operations leader to oversee multi-store performance, profitability, and expansion across the country. You will drive strategy, manage P&L, ensure food safety, and lead cross-functional teams to elevate customer experience and growth outcomes.

Responsibilities include optimizing costs, coaching leadership, coordinating store openings, and ensuring compliance with quality standards.

Qualifications

• Experience leading multi-store operations across a large region.
• Strong ability to manage P&L and profitability targets.
• Proven track record in strategic planning and execution.
• Demonstrated leadership and coaching across teams.
• Analytical mindset with commercial acumen and stakeholder management.

Responsibilities

• Lead overall operations and business strategy for multi-store footprint.
• Manage P&L and profitability targets to drive growth.
• Improve multi-store performance and coordinate store openings.
• Drive expansion and ensure food safety, quality, and compliance.
• Lead training and leadership development across teams.
• Optimize costs and operational efficiency through data-driven decisions.
• Coordinate cross-functional business initiatives to achieve strategic goals.

Skills

Multi-unit ops management

P&L management

Strategic planning

Team leadership

Commercial analytics

Stakeholder communication

Job description

Lead Baskin Robbins operations across Pakistan, driving profitability, store performance, expansion, team development, food safety, customer experience, compliance, cost control, and strategic business growth initiatives.

Responsibilities

• Lead overall operations and business strategy.
• Manage P&L and profitability targets.
• Improve multi-store operational performance.
• Drive store expansion and openings.
• Ensure food safety and quality.
• Lead training and leadership development.
• Optimize costs and operational efficiency.
• Coordinate cross-functional business initiatives.

Required Skills

• Multi-unit operations management
• P&L and financial management
• Strategic planning and execution
• Team leadership and coaching
• Commercial and analytical thinking
• Stakeholder and communication management

Note: Salary depends on experience, skills, location, and is paid in local currency.