General Manager (GM) – Sales (Real Estate)

Kamayi; Lahore; On-site; PKR 4,800,000 - 7,500,000; Full time

Job summary

Kamayi is seeking a General Manager for Pakistan to lead overall business performance across locations, owning commercial results, operations, member experience and strategic execution. You will drive revenue growth, occupancy, profitability, and customer satisfaction while shaping strategy, building high‑performing teams, and expanding Joint Ventures to scale the business across Pakistan.

This leadership role requires a commercially minded leader who can balance strategy with execution, ensure

Responsibilities

• Own the overall P&L performance of the Pakistan business.
• Drive occupancy, revenue growth, profitability, and customer retention across all locations.
• Develop and execute commercial strategies to achieve monthly, quarterly, and annual business targets.
• Review business performance regularly and implement corrective actions where required.
• Identify new revenue opportunities.
• Monitor commercial performance through dashboards, KPIs, and forecasting.
• Prepare regular business reviews and present performance updates to the CEO and leadership team.
• Lead the Sales team to consistently achieve occupancy and revenue targets.
• Review sales pipeline health, forecasting, and conversion metrics.
• Drive enterprise sales, strategic accounts, and key commercial negotiations.
• Ensure CRM discipline, reporting accuracy, and pipeline hygiene.
• Partner with Marketing to improve lead generation and conversion.
• Coach and develop Sales leadership to improve commercial capability and execution.
• Identify new sales channels and strategic commercial opportunities.
• Oversee day-to-day operations across all Pakistan locations.
• Ensure consistent operational standards and service delivery.
• Drive process improvements, operational efficiency, and cost optimization.
• Oversee facilities management, vendor performance, procurement, and maintenance.
• Ensure compliance with company policies, health & safety standards, and operational procedures.
• Develop scalable operational systems and SOPs to support business growth.
• Ensure an exceptional member experience across every location.
• Monitor member satisfaction, retention, and engagement.
• Oversee community programming and initiatives that strengthen the ecosystem.
• Resolve escalated member concerns and ensure timely issue resolution.
• Continuously improve the customer journey from sales through renewal.
• Manage operational budgets and business profitability.
• Partner with Finance on budgeting, forecasting, reporting, and collections.
• Review monthly financial performance against targets.
• Identify opportunities for cost optimization and operational efficiencies.
• Ensure strong financial discipline across business operations.
• Coach managers through regular feedback, performance reviews, and leadership development.
• Support succession planning and talent development initiatives.
• Foster a culture of ownership, innovation, collaboration, and continuous improvement.
• Develop and strengthen relationships with enterprise clients, landlords, government entities, investors, ecosystem partners, and key stakeholders.
• Identify strategic partnerships that drive revenue growth, member acquisition, and brand visibility.
• Represent Company at industry events, conferences, networking forums, and strategic meetings.
• Support the launch of new products, services, and commercial initiatives.
• Identify, evaluate, and lead Joint Venture (JV) and strategic partnership opportunities to expand the Company's footprint across Pakistan.
• Build and maintain relationships with landlords, developers, investors, and strategic partners to source and negotiate new expansion opportunities.
• Conduct commercial, operational, and financial feasibility assessments for potential JV locations and prepare business cases for executive review.
• Lead end-to-end execution of approved JV projects, working closely with Expansion & Engineering, Finance, and other departments to ensure successful launch and operational readiness.
• Develop market expansion strategies by identifying high-potential cities, micro-markets, and commercial opportunities aligned with Company's growth objectives.
• Support negotiations of commercial terms, partnership agreements, and operational frameworks to establish sustainable and mutually beneficial partnerships.
• Monitor the performance of JV locations, ensuring financial targets, operational standards, and member experience objectives are achieved.
• Provide regular updates to the CEO and leadership team on the expansion pipeline, strategic partnerships, and progress against growth milestones.

Job description

General Manager - Pakistan

Role Overview

The General Manager – Pakistan is responsible for leading the overall business performance in Pakistan, with end-to-end ownership of commercial performance, operations, member experience, and strategic execution.

The role is accountable for driving revenue growth, occupancy, profi tability, operational excellence, customer satisfaction and JV expansion across Pakistan locations. As a key member of the leadership team, the General Manager will partner closely with the leadership to shape company strategy, execute high-impact growth initiatives and strengthen organizational capability.

This role requires a commercially driven leader who can balance strategy with execution, build high-performing teams, and ensure the Pakistan business continues to scale effi ciently while delivering an exceptional member experience.

Key Responsibilities

1. Business Leadership & Commercial Performance

• Own the overall P&L performance of the Pakistan business.
• Drive occupancy, revenue growth, profi tability, and customer retention across all locations.
• Develop and execute commercial strategies to achieve monthly, quarterly, and annual business targets.
• Review business performance regularly and implement corrective actions where required.
• Identify new revenue opportunities.
• Monitor commercial performance through dashboards, KPIs, and forecasting.
• Prepare regular business reviews and present performance updates to the CEO and leadership team.

2. Sales Leadership

• Lead the Sales team to consistently achieve occupancy and revenue targets.
• Review sales pipeline health, forecasting, and conversion metrics.
• Drive enterprise sales, strategic accounts, and key commercial negotiations.
• Ensure CRM discipline, reporting accuracy, and pipeline hygiene.
• Partner with Marketing to improve lead generation and conversion.
• Coach and develop Sales leadership to improve commercial capability and execution.
• Identify new sales channels and strategic commercial opportunities.

3. Operations Excellence

• Oversee day-to-day operations across all Pakistan locations.
• Ensure consistent operational standards and service delivery.
• Drive process improvements, operational effi ciency, and cost optimization.
• Oversee facilities management, vendor performance, procurement, and maintenance.
• Ensure compliance with company policies, health & safety standards, and operational procedures.
• Develop scalable operational systems and SOPs to support business growth.

4. Community & Member Experience

• Ensure an exceptional member experience across every location.
• Monitor member satisfaction, retention, and engagement.
• Oversee community programming and initiatives that strengthen the ecosystem.
• Resolve escalated member concerns and ensure timely issue resolution.
• Continuously improve the customer journey from sales through renewal.

5. Financial Management

• Manage operational budgets and business profi tability.
• Partner with Finance on budgeting, forecasting, reporting, and collections.
• Review monthly fi nancial performance against targets.
• Identify opportunities for cost optimization and operational effi ciencies.
• Ensure strong fi nancial discipline across business operations.

6. Team Leadership & Organizational Development

• Coach managers through regular feedback, performance reviews, and leadership development.
• Support succession planning and talent development initiatives.
• Foster a culture of ownership, innovation, collaboration, and continuous improvement.

7. Strategic Partnerships & Business Development

• Develop and strengthen relationships with enterprise clients, landlords, government entities, investors, ecosystem partners, and key stakeholders.
• Identify strategic partnerships that drive revenue growth, member acquisition, and brand visibility.
• Represent Company at industry events, conferences, networking forums, and strategic meetings.
• Support the launch of new products, services, and commercial initiatives.

8. Joint Venture (JV) Expansion & Network Growth

• Identify, evaluate, and lead Joint Venture (JV) and strategic partnership opportunities to expand the Company's footprint across Pakistan.
• Build and maintain relationships with landlords, developers, investors, and strategic partners to source and negotiate new expansion opportunities.
• Conduct commercial, operational, and fi nancial feasibility assessments for potential JV locations and prepare business cases for executive review.
• Lead end-to-end execution of approved JV projects, working closely with Expansion & Engineering, Finance, and other departments to ensure successful launch and operational readiness.
• Develop market expansion strategies by identifying high-potential cities, micro-markets, and commercial opportunities aligned with Company's growth objectives.
• Support negotiations of commercial terms, partnership agreements, and operational frameworks to establish sustainable and mutually benefi cial partnerships.
• Monitor the performance of JV locations, ensuring fi nancial targets, operational standards, and member experience objectives are achieved.
• Provide regular updates to the CEO and leadership team on the expansion pipeline, strategic partnerships, and progress against growth milestones.