General Manager Operations

Level 3 BOS; Karachi Division; On-site; PKR 4,500,000 - 7,000,000; Full time

Job summary

A dynamic company in Karachi is seeking a General Manager – Operations to oversee retail operations. The ideal candidate will have a minimum of 10 years of senior leadership experience, especially in managing teams in a night-shift environment. This role focuses on operational excellence, requiring strong strategic thinking and exceptional English communication skills. The company offers opportunities for growth and development within a fast-paced work setting.

Qualifications

• Minimum 10 years of senior leadership experience across diverse operational functions.
• Proven ability to lead large teams in a night-shift environment.
• Strong background in business operations with hands-on knowledge of ERP systems, POS platforms, and office applications.
• Exceptional English communication skills (verbal and written).
• Exceptional English communication skills (verbal and written).

Responsibilities

• Direct and oversee daily operations to maximize team productivity.
• Develop and implement operational policies aligned with business goals.
• Collaborate with US-based leadership for smooth coordination.
• Track and analyze KPIs, identify gaps, and drive corrective measures.
• Build and maintain strong relationships with internal teams and external stakeholders.
• Anticipate and resolve operational challenges with proactive risk management.
• Ensure compliance with company policies, standards, and regulatory requirements.
• Lead process optimization and continuous improvement initiatives.
• Mentor and coach managers and team leads to strengthen leadership capabilities.

Skills

Leadership

Strategic thinking

Problem-solving

Decision-making

Communication (English)

Education

MBA (Finance or Management)

Tools

ERP systems

POS platforms

Office applications

Job description

TheGeneral Manager– Operations will lead and manage the full spectrum of operations that supportUS-basedretail operations from Karachi. This role requires a dynamic and experienced leader with a strong “Customer First” mindset and a “Can Do”attitude. The GM will be responsible for driving operational excellence, managing large cross-functional teams, and ensuring seamless coordination across functions in a fast-paced night-shift environment.

The scope of operations covers Administration, IT Support, Supply Chain Management, and Finance, serving multiple business entities.

Key Responsibilities

• Direct and oversee daily operations to maximize team productivity and efficiency.
• Develop, refine, and implement operational policies and procedures aligned with business goals.
• Collaborate with US-based leadership and cross-functional teams to ensure smooth coordination and alignment.
• Track and analyze KPIs, identify gaps, and drive corrective measures.
• Build and maintain strong relationships with internal teams and external stakeholders.
• Anticipate and resolve operational challenges with proactive risk management.
• Ensure compliance with company policies, standards, and regulatory requirements.
• Lead process optimization and continuous improvement initiatives.
• Mentor and coach managers and team leads to strengthen leadership capabilities.

Qualifications & Experience

• Minimum 10 years of senior leadership experience across diverse operational functions.
• Proven ability to lead large teams in a night-shift environment.
• Strong background in business operations with hands‑on knowledge of ERP systems, POS platforms, and office applications.
• MBA (Finance or Management) or equivalent advanced degree from a recognized institution.
• Exceptional English communication skills (verbal and written).
• Excellent strategic thinking, problem‑solving, and decision‑making skills.
• High integrity, professionalism, and leadership presence.
• Prior experience working with US‑based or international teams is highly preferred.

021-35853669
[e-mail]
http://level3bos.com