Front Desk Lead: Billing & Car Care Support

PakWheels.com; Gujranwala Division; On-site; PKR 335,000 - 558,000; Full time

Job summary

PakWheels.com is seeking a Store In-Charge / Cashier for our Car Oil Change Service Center in Gujranwala. The role requires a polite, responsible individual with basic accounting knowledge to manage the front desk and billing processes.

The ideal candidate will have 2–3 years of cashiering or customer service experience, proficiency in MS Excel, and comfortable handling multiple payment methods while delivering friendly service to customers.

Qualifications

• Bachelor’s degree in Commerce or Business (B.Com) preferred.
• 2–3 years of cashiering, front desk, or customer service experience (auto/retail preferred).
• Proficiency in MS Excel, billing software, and POS systems.

Responsibilities

• Welcome customers professionally and guide them regarding available services and offers.
• Generate accurate bills and invoices using POS or billing software.
• Receive and process various payment methods (cash, card, digital), issue receipts, and manage cash registers.
• Maintain daily cash records and reconcile balances in coordination with the Branch Manager.
• Handle incoming calls, manage service appointments, and respond to general customer inquiries.
• Collaborate with the service team to ensure timely customer updates and smooth vehicle service flow.
• Promote ongoing offers, service packages, and relevant car care products to customers.
• Ensure the reception and customer waiting area remains clean, organized, and welcoming.
• Address customer complaints professionally and elevate to the appropriate person when necessary.
• Support basic administrative tasks, such as maintaining service logs and customer records.

Skills

MS Excel

Billing software

POS systems

Communication skills

Organizational skills

Education

Bachelor’s degree in Commerce or Business (B.Com)

Job description

PakWheels.com is seeking a Store In-Charge / Cashier for our Car Oil Change Service Center in Gujranwala. The role requires a polite, responsible individual with basic accounting knowledge to manage the front desk and billing processes.

The ideal candidate will have 2–3 years of cashiering or customer service experience, proficiency in MS Excel, and comfortable handling multiple payment methods while delivering friendly service to customers.