Final Expense Closer

Guardian BPO; Islamabad; On-site; PKR 446,000 - 893,000; Full time

Job summary

Guardian BPO in Islamabad, Pakistan, is seeking an outbound sales agent to drive Final Expense and Medicare enrollment. You will convert qualified leads by presenting plan options, handling objections, verifying information, and guiding applicants through enrollment steps.

Join an on-site evening shift in a performance-driven environment with coaching and QA reviews. You will meet sales targets, maintain notes, and collaborate with teammates while escalating issues when needed.

Qualifications

• 1–2 years outbound sales/closer experience in insurance, Final Expense, Medicare or related tele-sales.
• Proven outbound sales closing experience with demonstrated conversion results.
• Strong verbal communication, persuasion and active listening skills.

Responsibilities

• Conduct outbound sales calls to qualified prospects and present Final Expense plan options.
• Close sales by addressing objections, explaining benefits, and guiding enrollment steps.
• Verify prospect information and ensure documentation is complete and accurate.
• Maintain accurate notes and sales records; submit daily reports to supervisors.
• Meet or exceed individual and team sales targets and KPIs.
• Participate in training, role-plays and QA reviews to improve conversion and compliance.
• Collaborate with team members and escalate issues to management as needed.

Skills

Verbal communication

Persuasion

Active listening

CRM systems

Note taking / accuracy

Attention to detail

Time management

Organizational skills

Windows / basic computer literacy

Tools

CRM software

Windows

Email

Web-based sales tools

Job description

Job Description

Company: Guardian BPO

Location: Islamabad, Pakistan (On-site)

Employment type: Full-Time

Shift: Evening Shift

Role summary:

Join an outbound sales team focused on Final Expense and Medicare campaigns. Convert qualified leads into finalized policies by presenting plan options, handling objections, verifying information, and completing enrollment steps. Work in a performance-driven environment with targets, coaching, and QA reviews.

Key responsibilities:

• Conduct outbound sales calls to qualified prospects and present Final Expense plan options.
• Close sales by addressing objections, explaining benefits, and guiding applicants through enrollment steps.
• Verify prospect information and ensure required documentation is complete and accurate.
• Maintain accurate notes and sales records; submit daily reports to supervisors.
• Meet or exceed individual and team sales targets and KPIs.
• Participate in training, role-plays, and quality assurance reviews to improve conversion and compliance.
• Collaborate with team members and escalates issues to management as needed.

Job Specification

Must-have:

• 1-2 years outbound sales/closer experience in insurance, Final Expense, Medicare, or related tele-sales roles.
• Proven outbound sales closing experience with demonstrated conversion results.
• Strong verbal communication, persuasion, and active listening skills.
• Familiarity with CRM systems and ability to enter accurate notes and updates.
• Attention to detail for verification of personal and eligibility information.
• Target-driven with ability to meet/exceed sales KPIs.
• Time management and organizational skills for high call volumes and follow-ups.
• Basic computer literacy: Windows, email, web-based sales tools.

Preferred:

• Relevant training or certifications in sales, customer service, or insurance.
• Experience with Final Expense and Medicare campaign processes and scripts.